Junior Performance Coach

Jobtailor; Lisboa; Presencial; EUR 32 000 - 52 000; Tempo integral

Resumo da oferta

Jobtailor in Lisbon, Portugal, is seeking a Customer Success Specialist to support a portfolio of clients on MoveWORK. You will onboard, train, and guide users to fully leverage our platform.

You will analyze usage, handle requests, build trusted relationships, and contribute to training materials, FAQs, and best practices while collaborating with cross-functional teams.

Qualificações

• Minimum 2 years in B2B customer relations or Customer Success in a digital environment.
• Ability to train and explain digital solutions to users.
• Strong interpersonal skills; adapt communication to stakeholders from operators to executives.
• Fluent in French; Spanish and English are a plus.

Responsabilidades

• Onboard and support clients in adopting MoveWORK.
• Train users to fully leverage platform features.
• Analyze usage, identify improvements, and boost client engagement and satisfaction.
• Manage client requests and coordinate resolutions with relevant teams.
• Build trusted relationships and become the preferred partner for digital projects.
• Promote innovations and new platform features to clients.
• Collect and share user feedback to improve products and services.
• Assist in creating training materials, FAQs, and best practices.

Conhecimentos

Customer relationship management

Communication

Training & onboarding

Autonomy

Analytical thinking

Problem solving

Change management

French fluency

Spanish (nice to have)

English (plus)

Ferramentas

MoveWORK platform

Descrição da oferta de emprego

Responsibilities

• Support a portfolio of clients in onboarding, adopting, and daily use of the MoveWORK platform;
• Train and advise users to help them fully leverage the features of our solutions;
• Analyze usage, identify areas for improvement, and implement actions to increase client engagement and satisfaction;
• Manage client requests and coordinate their resolution with the relevant teams;
• Build trusted relationships with your contacts and become their preferred partner in the success of their digital projects;
• Promote innovations and new platform features to your clients;
• Collect, analyze, and share user feedback to contribute to the continuous improvement of our products and services;
• Actively participate in creating and improving training materials, FAQs, and internal best practices.

Requirements

• You have at least 2 years of experience in B2B customer relations, Customer Success, application support, consulting, or client onboarding in a digital environment.
• You enjoy understanding your contacts' challenges, supporting them in achieving their goals, and building long‑term trusted relationships.
• With excellent interpersonal skills, you adapt your communication to various stakeholders, whether operational staff, managers, or executives.
• Curious, pedagogical, and customer satisfaction‑oriented, you enjoy digital environments and are comfortable explaining, training, and simplifying digital solutions for users with diverse profiles.
• You demonstrate autonomy, organization, and analytical thinking.
• You enjoy solving concrete problems by seeking pragmatic solutions tailored to your clients' needs.
• You know how to gain buy‑in, highlight the benefits of a solution, and support your contacts through change.
• Persistent and proactive, you move initiatives forward even in complex situations or with demanding stakeholders.
• You are fully fluent in French. Proficiency in Spanish is a real asset, and English is a plus.