Junior French Customer Support- Relocation Support

Cross Border Talents; Braga; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A leading customer service provider in Braga is seeking a professional to respond to customer inquiries through various channels. The ideal candidate must be fluent in French and possess strong communication skills in English. This role offers competitive salary, private health insurance, and opportunities for career advancement.

Serviços

Competitive salary and benefits

Private health insurance

Paid training and ongoing support

A friendly and supportive work environment

Opportunities for career advancement

Qualificações

• Fluency in French (C2 level) and good communication skills in English (B2 level or higher).
• Strong problem-solving skills and the ability to empathize with customers.
• Must be available to work on-site in Braga.

Responsabilidades

• Respond to customer inquiries via phone, email, and chat in a professional and friendly manner.
• Assist customers with product information, order issues, and general inquiries.
• Resolve customer concerns and escalate more complex issues when necessary.
• Provide effective solutions to ensure customer satisfaction.
• Maintain accurate records of customer interactions in the CRM system.

Conhecimentos

Fluency in French

Good communication skills in English

Problem-solving skills

Descrição da oferta de emprego

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and friendly manner.
• Assist customers with product information, order issues, and general inquiries.
• Resolve customer concerns and escalate more complex issues when necessary.
• Provide effective solutions to ensure customer satisfaction.
• Maintain accurate records of customer interactions in the CRM system.

What We Are Looking For

• Fluency in French (C2 level) and good communication skills in English (B2 level or higher).
• Strong problem-solving skills and the ability to empathize with customers.
• Must be available to work on-site in Braga.

What We Offer

• Competitive salary and benefits.
• Private health insurance.
• Paid training and ongoing support.
• A friendly and supportive work environment.
• Opportunities for career advancement.