Join our Portugal Team: Customer Service Role for Dutch Speakers

Cross Border Talents; Porto; Híbrido; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A global tech support company in Lisbon is seeking candidates for a customer experience role in content moderation. Fluent Dutch and English are required, along with a resilient and analytical mindset. The position offers a full training program, monthly performance bonuses, and a comprehensive benefits package, including private health insurance and vacation days.

Serviços

Full training program

Monthly performance bonus

Private health and dental insurance

Meal allowance

22 vacation days plus public holidays

Qualificações

• Must have EU citizenship or valid work permit for Portugal.
• Resilient and comfortable reviewing sensitive content.
• Strong attention to detail and analytical mindset.

Responsabilidades

• Review and moderate online content to ensure compliance.
• Respond to user queries regarding platform usage and policies.
• Identify and escalate potential risks or policy violations.

Conhecimentos

Fluent Dutch

Fluent English

Attention to detail

Analytical mindset

Empathetic communication

Descrição da oferta de emprego

Location: Lisbon (Remote work is possible, but only for candidates residing in Portugal)
Language Requirements: Fluent Dutch + English (B2+)
Contract Type: Full-time, 12-month renewable (option for permanent contract)
Relocation Support: Available for international candidates

Looking to grow your international career in customer experience and digital content moderation?
Join a global team based in Lisbon and work with one of the worlds most innovative tech platforms. In this role, youll combine empathy, accuracy, and critical thinking to help maintain high-quality online content and assist users with their inquiries.

What You\'ll Be Doing

• Review, classify, and moderate online content to ensure it meets community guidelines

• Respond to user queries regarding platform usage, policies, and account-related issues

• Provide accurate and timely support via chat, email, or phone

• Identify and escalate potential risks, sensitive cases, or policy violations

• Ensure a safe and respectful online environment by enforcing platform rules

• Collaborate with internal teams to share user insights and improve support procedures

What We\'re Looking For

• Fluent Dutch and English at B2 level or higher

• Strong attention to detail and analytical mindset

• Resilient and comfortable reviewing sensitive or challenging content

• Empathetic communicator with a solution-oriented approach

• Previous experience in customer support or moderation is a plus, not mandatory

• Must have EU citizenship or valid work permit for Portugal

What You\'ll Get

• Full training program (2 to 4 weeks depending on the project)

• 12-month renewable contract; permanent after 2 years

• Monthly performance bonus (up to EUR 300 or EUR 900 quarterly)

• Meal allowance paid via card (tax-free)

• Private health and dental insurance from day one

• 22 vacation days per year plus Portuguese public holidays

• Christmas and holiday bonuses paid monthly

Ready to make a real impact in digital safety and customer experience? Apply today and join us in Lisbon!