ITSM Project Manager (ServiceNow)

Phiture; Lisboa; Híbrido; EUR 50 000 - 70 000; Tempo integral

Resumo da oferta

A leading engineering services firm in Lisbon seeks an ITSM Project Manager to lead implementations of ServiceNow solutions. The ideal candidate will have expertise in ITSM processes, excellent communication skills, and a proactive approach to project management. Join a multicultural team, enjoy a hybrid work model, and access numerous career growth opportunities.

Serviços

Health and life insurance

Career growth programs

Training and certifications

Referral bonuses

Great office locations

Qualificações

• Strong understanding of ITSM, ITOM, and Asset Management processes.
• Proven experience with integration standards and technologies.
• Excellent communication skills for engaging with teams and stakeholders.

Responsabilidades

• Lead ITSM projects to align with client objectives.
• Coordinate cross-functional teams and manage stakeholders.
• Gather and translate business requirements into specifications.

Conhecimentos

ITSM Processes

Project Management

Communication Skills

Leadership Skills

Ferramentas

ServiceNow

JDBC

REST

SOAP

Descrição da oferta de emprego

CAPGEMINI ENGINEERING

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

YOUR ROLE

The ITSM Project Manager is responsible for leading initiatives focused on the implementation and enhancement of IT Service Management solutions, with a strong emphasis on the ServiceNow platform. This role requires a balanced combination of technical expertise and project management skills to ensure that delivered solutions meet business needs and follow industry best practices.

Responsibilities

• Lead ITSM projects, ensuring alignment with client objectives, timelines, and quality standards.
• Coordinate cross-functional teams and manage stakeholders, fostering clear and effective communication.
• Gather and translate business requirements into detailed technical specifications.
• Oversee integrations between ServiceNow and other platforms (CRM, SMAX, EasyVista, BMC), ensuring compatibility and efficiency.
• Identify risks, propose mitigation strategies, and ensure proper execution of all project phases (planning, monitoring, control, reporting).
• Apply and adapt project management methodologies (Agile or Waterfall) according to project needs.

YOUR PROFILE

• Technical Knowledge:
  • Strong understanding of ITSM, ITOM, and Asset Management processes (incidents, requests, changes, assets, and IT operations).
  • Experience with integration standards and technologies: JDBC, MID Server, REST, SOAP.
  • Familiarity with networking concepts (Firewall, NAT, VPNs), operating systems, and virtualization.
• Project Management & Soft Skills:
  • Excellent communication skills for engaging with technical teams and stakeholders.
  • Proactive leadership with the ability to anticipate risks and drive solutions.
  • Proven experience in planning, monitoring, and reporting on project progress.

What You’ll Love About Working Here

• Join a multicultural and inclusive team environment.
• Enjoy a supportive atmosphere promoting work-life balance.
• Hybrid work.
• Your career growth is central to our mission. Our array of career growth programs and diverse professionals are crafted to support you in exploring a world of opportunities.
• Access valuable training and certifications in cutting-edge technologies.
• Engage in exciting national and international projects.
• Health and life insurance.
• Referral program with bonuses for talent recommendations.
• Great office locations.

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.