Italian Technical Customer Support Specialist

CBTalents; Lisboa; Presencial; EUR 1 000; Tempo integral

Resumo da oferta

A leading recruitment firm is looking for an Italian Technical Customer Support Specialist in Lisbon. The role involves assisting customers with their orders and inquiries via multiple channels. Candidates should be native Italian speakers with English proficiency and prior customer service experience. The position offers a competitive salary with performance bonuses and health insurance from day one.

Serviços

Monthly performance bonus

Health insurance after 6 months

Continuous learning opportunities

Qualificações

• Native Italian with excellent writing skills.
• English proficiency at B2 level.
• Previous customer service experience is mandatory.

Responsabilidades

• Assist customers through phone, email, and chat regarding their orders.
• Deliver a superior customer experience.
• Monitor and follow up on customer issues until resolved.
• Collaborate with internal departments for seamless resolution.

Conhecimentos

Strong interpersonal and communication abilities

Problem-solving mindset

Attention to detail

Proficiency in customer support tools

Comfortable in a fast-paced environment

Descrição da oferta de emprego

Overview

Italian Technical Customer Support Specialist (Italian + English)

Location: Oriente, Lisbon

Contract Type: 6-Month CDD (Fixed-Term Contract)

Are you passionate about delivering exceptional customer service? Do you thrive in dynamic environments and want to work for a global leader in the Search Engine industry? Join our team as a Technical Customer Support Specialist and become the go-to expert for resolving customer queries through voice, email, and chat.

Why Join Us

We offer a competitive compensation package, continuous learning opportunities, and the chance to work in a collaborative environment where your contributions make a difference.

What’s in it for You?

Salary & Benefits:

• Monthly Base Salary: 1000 gross
• Annual Base Salary (including 2 extra month salaries): 14,000
• Performance Bonus: 120/month (1,440/year)
• Health Insurance: Provided from day 1 (free after 6 months)
• Total Possible Gross Annual Income: 16,148.72 plus a performance bonus on top 1,440/year

Work Schedule:

• Hours: Monday to Friday, 08:00–20:00 (rotational shifts)
• Weekends: Saturday and Sunday, 08:00–17:00

Key Responsibilities

• Assist customers through phone, email, and chat regarding their orders, subscriptions, and invoices.
• Deliver a superior customer experience, ensuring all queries are resolved with high-quality service.
• Monitor and follow up on customer issues until fully resolved, adhering to agreed deadlines.
• Collaborate with internal departments to ensure seamless resolution of customer requests.

What You’ll Need to Succeed

Language Skills: Native Italian with excellent formal speech and strong writing skills; English proficiency at a B2 level.

Experience: Previous Customer Service experience is mandatory.

• Skills:
  • Strong interpersonal, writing, and communication abilities.
  • Problem-solving mindset with great attention to detail.
  • Proficiency in using customer support tools and communication platforms.
  • Comfortable working in a fast-paced, tech-savvy environment.

Application Deadline: January 30, 2025

Start Date: Flexible, join our dynamic team in Lisbon!