(Italian) Team Leader for Leisure Company

Eugenia Talent; Oeiras; Presencial; EUR 40 000 - 55 000; Tempo integral

Resumo da oferta

A leading leisure company is seeking a Team Leader to build and develop a successful team in Lisbon. You will be responsible for planning and accomplishing team goals, engaging in innovation, and enhancing customer service. Candidates must be fluent in English and a native Italian speaker, with previous customer service experience. The role offers competitive salary, health insurance, and various team benefits.

Serviços

Competitive salary with performance bonuses

Health insurance from day 1

Meal allowance

Monthly and weekly free activities

Be part of a dynamic and energetic team

Schedule from Monday to Friday

Qualificações

• Must be fluent in English and a native Italian speaker.
• Should have experience in customer service or B2B environments.
• Ability to understand KPIs and multitask effectively.

Responsabilidades

• Build, develop, and lead a successful team.
• Plan and accomplish team goals using experience.
• Respond quickly to escalating issues.
• Contribute to the growth of your market.
• Engage in process innovation and improvement.
• Create action plans for agent development.
• Prepare reports and organize team meetings.
• Listen to team feedback and resolve conflicts.

Conhecimentos

Fluent in English

Native in Italian

Understanding KPIs metrics

Multitasking ability

Previous experience in customer service and/or B2B

Tourism and travel background is a plus

Descrição da oferta de emprego

Overview

Italian) Team Leader for Leisure Company

Type of position

Full-time position

Key languages

Fluent level of English
Native in Italian

Sector

About our Client

Would you like to play a key role in a multinational environment and be employed by the brand itself? Are you a customer-oriented person and enjoy reaching your performance targets? Are you able to coach, engage and develop the team? This is a fun and dynamic company that provides the best customer service in its segment. If you are fluent in English, Native in Italian and would like to work in Lisbon, reach out to us!

Responsibilities

• Build, develop and lead a successful team
• Use your experience to plan and accomplish goals
• Quick response to escalating issues
• Contributing to the growth of your market
• Engagement in the innovation and improvement of the processes
• Create action plans to develop the agents
• Prepare reports and team meetings to share results and new targets
• Listen to the team member’s feedback and resolve any issues or conflicts

Qualifications

• Fluent in English
• Native in Italian
• Understanding KPIs metrics
• Multitasking ability
• Previous experience in customer service and/or B2B
• Tourism and travel background is a plus

Benefits

• Competitive salary with performance bonuses
• Health insurance from day 1
• Meal allowance
• Monthly and weekly free activities
• Be part of a dynamic and energetic team
• Schedule from Monday to Friday

The Process

1. Submit your application and don’t forget to send an updated CV
2. Get a call by our Recruitment Specialist
3. Start your interview process
4. Get selected
5. Start your journey!