Italian speaking -User Support Coordinator Remote in PT

Cbtalents; Vila Nova de Gaia; Teletrabalho; EUR 16 740 - 27 900; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Performance-based incentives

Full training provided

Career growth potential

Resumo da oferta

A leading customer service provider is seeking an Italian speaking User Support Coordinator to work fully remotely from Portugal. The role involves handling customer inquiries, providing product support, and ensuring high levels of customer satisfaction. Ideal candidates will have excellent problem-solving skills, be proficient in Italian, and hold a European passport. Competitive salary and performance-based incentives are offered, along with full training and opportunities for career growth.

Qualificações

• Must hold a European passport.
• Already residing in Portugal.
• Previous experience in customer service is advantageous but not required.

Responsabilidades

• Handle inbound customer inquiries via phone, email, and chat.
• Assist with product information, troubleshooting, and issue resolution.
• Deliver excellent customer service while ensuring a positive customer experience.
• Follow up on customer requests and escalate issues when necessary.

Conhecimentos

Proficiency in Italian

Exceptional problem-solving skills

Interpersonal skills

Descrição da oferta de emprego

Italian speaking -User Support Coordinator Remote in PT

Job Openings Italian speaking -User Support Coordinator Remote in PT

About the job Italian speaking -User Support Coordinator Remote in PT

Are you an Italian speaker looking for an exciting opportunity abroad?

We are hiring Italian Customer Service Representatives to join an international team supporting a global client in Portugal. If you are already living in Portugal, this position is fully remote, allowing you to work from anywhere in the country—except the islands. This role offers the chance to work in a dynamic, multicultural environment while developing your customer service skills.

Key Responsibilities:
Handle inbound customer inquiries via phone, email, and chat
Assist with product information, troubleshooting, and issue resolution
Deliver excellent customer service while ensuring a positive customer experience
Follow up on customer requests and escalate issues when necessary

• Proficiency in Italian (C1/C2 level)
• Already residing in Portugal (remote work available from any city except the islands)
• Exceptional problem-solving and interpersonal skills
• Must hold a European passport (visa sponsorship is not provided)
• Previous experience in customer service is advantageous but not required

What’s Offered:
Competitive salary and performance-based incentives
Full training provided
Opportunity to work in an international environment with career growth potential