Italian-Speaking Customer Support Agent

WW Talents; Lisboa; Presencial; EUR 15 000 - 16 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully paid training from day one

Relocation support

International and multicultural team

Career development opportunities

Professional and supportive working环境

Resumo da oferta

WW Talents is seeking an Italian-Speaking Customer Support Representative to join an international, multicultural team in Greece. Onsite role with training paid from day one and relocation support for EU movers.

You will handle Italian customer inquiries via phone, email and chat, record interactions in the CRM, and maintain high satisfaction while working in rotating shifts.

Qualificações

• Fluent Italian at C1/C2 level.
• English at B2+ level for training and internal comms.
• Previous customer support experience is a plus but not required.

Responsabilidades

• Provide professional customer support in Italian via phone, email and chat
• Respond to inquiries and resolve account-related issues
• Assist customers with platform, product and service questions
• Troubleshoot issues and provide effective solutions
• Document interactions in CRM and internal systems
• Maintain high levels of customer satisfaction through professional service
• Follow quality and productivity standards

Conhecimentos

Italian language proficiency (C1/C2)

English language proficiency (B2+)

Customer service mindset

Strong communication skills

Ferramentas

CRM systems

Descrição da oferta de emprego

Build your international Customer Support career in Greece.

Are you fluent in Italian and enjoy helping customers, solving problems, and delivering an excellent customer experience? Join an international team as an Italian-Speaking Customer Support Representative and work onsite in Greece in a dynamic, international, and multicultural environment.

Whether you are already in Greece or considering relocating from another EU country, this opportunity offers paid training, a competitive salary package, and full relocation support.

Job Details

Position: Italian-Speaking Customer Support Representative
Location: Greece – Onsite
Schedule: 5 days per week, rotational shifts between 08:00–00:00
Languages: Italian C1/C2 + English B2+
Experience: Previous Customer Support experience is an advantage, but no prior experience is required

Salary & Benefits

• €1,100 gross/month x 14 salaries
• Performance bonus up to 10%
• Fully paid training from day one
• International and multicultural working environment
• Career development opportunities
• Professional and supportive working environment

Relocation Support

Already living in Greece? You can join the team onsite at the designated office location.

Relocating from another EU country? Full relocation support is provided, including:

• EU flight ticket
• 2 weeks of hotel accommodation
• Airport pickup
• Real estate agency fee covered

Your Responsibilities

As an Italian-Speaking Customer Support Representative, you will:

• Provide professional customer support in Italian via phone, email, and chat
• Respond to customer inquiries and resolve account-related issues
• Assist customers with platform, product, and service-related questions
• Troubleshoot issues and provide effective solutions
• Handle customer requests efficiently while maintaining a high level of customer satisfaction
• Accurately document customer interactions in CRM and internal systems
• Follow established quality and productivity standards
• Help customers understand the platform and available features

What We're Looking For

• Fluent Italian – C1/C2 level
• English B2+ for training and internal communication
• Previous experience in Customer Support, Customer Service, Call Center, Technical Support, Helpdesk, or similar roles is a plus
• Strong communication and interpersonal skills
• Customer-focused and empathetic approach
• Strong problem-solving and troubleshooting skills
• Ability to handle customer inquiries professionally and efficiently
• Comfortable using CRM systems, digital tools, and multiple applications
• Good attention to detail and accurate data entry
• Flexible and comfortable working rotational shifts
• Ability to work effectively in a fast-paced, international, multicultural team
• No previous experience required – full paid training is provided