Italian Speaker Customer Service Advisor

Cross Border Talents; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

A leading customer support company in Lisbon is seeking an Italian Speaker Customer Service Advisor to assist clients through phone, email, and chat. The role requires native Italian proficiency and offers competitive salary, professional growth, and relocation support. Join a dynamic team and enjoy life in one of Europe's most vibrant cities.

Serviços

Attractive compensation package

Opportunities for career advancement

Comprehensive training programs

Modern office space

Relocation assistance

Qualificações

• Previous experience in customer service or similar role preferred.
• Basic computer skills and familiarity with customer service software.
• Flexibility to work in shifts, including weekends and holidays.

Responsabilidades

• Provide timely customer support to Italian-speaking clients.
• Diagnose and resolve customer issues efficiently.
• Maintain understanding of products and services.
• Accurately log and track customer interactions.
• Contribute to improving support processes.

Conhecimentos

Native-level proficiency in Italian

Proficiency in English

Strong interpersonal skills

Problem-solving

Descrição da oferta de emprego

Italian Speaker Customer Service Advisor

About the job Italian Speaker Customer Service Advisor

Italian Customer Support Service Advisor

Location: Lisbon, Portugal

Position Type: Full-time, On-site

Are you passionate about providing exceptional customer support? Do you have a knack for communication and problem-solving? If so, we have the perfect opportunity for you!

About Us:

Join a vibrant team in Lisbon and become part of a leading company known for its dynamic and inclusive culture. The company isspecializing in providing top-notch customer support services to global brands across various industries.

Key Responsibilities:

• Customer Assistance: Provide timely and effective customer support to Italian-speaking clients through multiple channels (phone, email, chat).
• Problem Resolution: Diagnose, troubleshoot, and resolve customer issues with empathy and efficiency.
• Product Knowledge: Maintain a deep understanding of our products and services to offer precise and helpful information.
• Documentation: Accurately log and track customer interactions and resolutions in our CRM system.
• Feedback and Improvement: Actively contribute to the enhancement of our support processes by providing customer feedback and insights.

Requirements:

• Language Skills: Native-level proficiency in Italian (written and spoken). Proficiency in English is required for internal communication.
• Experience: Previous experience in customer service or a similar role is preferred but not mandatory.
• Technical Skills: Basic computer skills and familiarity with customer service software or CRM systems.
• Soft Skills: Strong interpersonal skills, with the ability to communicate clearly and effectively. Patience, empathy, and a positive attitude are crucial.
• Problem-Solving: Ability to think on your feet and offer solutions in a fast-paced environment.
• Availability: Flexibility to work in shifts, including weekends and holidays if necessary.

What We Offer:

• Competitive Salary: Attractive compensation package with performance bonuses.
• Professional Growth: Opportunities for career advancement within the company.
• Training and Development: Comprehensive training programs to enhance your skills and product knowledge.
• Work Environment: Modern, well-equipped office space in the heart of Lisbon.
• Cultural Experience: Chance to live and work in one of Europes most vibrant cities, known for its rich culture, history, and beautiful coastline.
• Relocation Support: Assistance with relocation, including help with finding accommodation.

Why Lisbon?

Lisbon is more than just a city; its a lifestyle. Enjoy a unique blend of old-world charm and contemporary flair, from historic neighborhoods and stunning architecture to a thriving tech scene and vibrant nightlife. With a warm climate and friendly locals, its a fantastic place to live and work.

How to Apply:

If you are enthusiastic about joining our team and making a difference in customer service, we would love to hear from you! Please send your CV.