Italian Customer Support in Lisbon - Welcome Bonus 2000 - NO Nights Shifts

Cross Border Talents; Setúbal; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A customer support company in Setúbal is seeking a Customer Support Specialist to enhance customer interactions via phone, email, and live chat. Ideal candidates are fluent in Italian and English, with up to one year of experience in customer support. The role offers competitive salary, performance bonuses, and various allowances in a dynamic, onsite work environment.

Serviços

Competitive salary

Performance bonus

Meal allowance

Transportation support

Health & life insurance

Relocation package

Qualificações

• Fluent in Italian (C2 level).
• Fluent in English (B2 level).
• 0-1 year of experience in customer support.

Responsabilidades

• Communicate with customers in a professional manner.
• Respond to inquiries via phone, email, and chat.
• Document cases and maintain records of interactions.
• Collaborate with teams to deliver accurate resolutions.

Conhecimentos

Fluent in Italian

Fluent in English

Strong leadership skills

Analytical skills

Communication skills

Descrição da oferta de emprego

Overview

Launch Your Career in Customer Support!

Join a dynamic, collaborative environment where professionalism and empathy guide every customer interaction. If you’re proactive, detail-oriented, and passionate about helping people, this role could be the perfect match for you.

Role Overview

As a Customer Support Specialist, you’ll be the first point of contact for clients, handling inquiries through phone calls, emails, and live chat. Your mission will be to provide clear solutions, resolve issues efficiently, and ensure a seamless customer experience.

Responsibilities

• Communicate with customers in a professional, friendly manner via phone, email, and chat
• Respond to a wide range of inquiries, from service information to account support and troubleshooting
• Provide guidance, resolve concerns, and ensure customers feel supported throughout their journey
• Accurately document cases and maintain up-to-date records of customer interactions
• Escalate complex or sensitive issues according to established procedures
• Collaborate with internal teams to deliver accurate, timely resolutions
• Consistently achieve service quality and response time targets
• Stay informed about product updates, company policies, and industry best practices to deliver top-tier support

Requirements

• Fluent inItalian (C2 level)
• Fluent in English (B2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Health & Life Insurance: Comprehensive protection for your well-being
• Relocation Package: Assistance to make your move smooth and stress-free

• Onsite Work: Engage and grow in a collaborative office environment

Ready to take the next step?Apply today and be part of a team that values innovation and excellence!