Italian Customer Support in Lisbon - NO Nights Shifts - Welcome Bonus 2000

Cross Border Talents; Cascais; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A recruitment agency in Lisbon is seeking a Customer Support Specialist to join their dynamic team. The ideal candidate will be fluent in Italian and English, possess strong communication skills, and have a passion for helping others. This entry-level position offers competitive compensation, performance bonuses, and various benefits including meal allowances and health insurance. Join us to start your career in customer support!

Serviços

Competitive salary

Performance bonus

Meal allowance

Transportation support

Health & life insurance

Relocation package

Qualificações

• EU Citizenship or Portuguese Residency Card required.
• 0-1 year of experience in customer support.

Responsabilidades

• Communicate with customers in a professional manner via phone, email, and chat.
• Respond to a wide range of inquiries and provide guidance.
• Document cases and maintain up-to-date records of customer interactions.
• Collaborate with internal teams to deliver timely resolutions.

Conhecimentos

Fluent in Italian (C2 level)

Fluent in English (B2 level)

Strong leadership skills

Analytical skills

Communication skills

Eagerness to learn and grow

Descrição da oferta de emprego

Overview

Launch Your Career in Customer Support!

Join a dynamic, collaborative environment where professionalism and empathy guide every customer interaction. If you’re proactive, detail-oriented, and passionate about helping people, this role could be the perfect match for you.

Role Overview

As a Customer Support Specialist, you’ll be the first point of contact for clients, handling inquiries through phone calls, emails, and live chat. Your mission will be to provide clear solutions, resolve issues efficiently, and ensure a seamless customer experience.

Responsibilities

• Communicate with customers in a professional, friendly manner via phone, email, and chat
• Respond to a wide range of inquiries, from service information to account support and troubleshooting
• Provide guidance, resolve concerns, and ensure customers feel supported throughout their journey
• Accurately document cases and maintain up-to-date records of customer interactions
• Escalate complex or sensitive issues according to established procedures
• Collaborate with internal teams to deliver accurate, timely resolutions
• Consistently achieve service quality and response time targets
• Stay informed about product updates, company policies, and industry best practices to deliver top-tier support

Requirements

• Fluent inItalian (C2 level)
• Fluent in English (B2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Health & Life Insurance: Comprehensive protection for your well-being
• Relocation Package: Assistance to make your move smooth and stress-free

• Onsite Work: Engage and grow in a collaborative office environment

Ready to take the next step?Apply today and be part of a team that values innovation and excellence!