Italian and English Customer Support Advisor (remote within Portugal only)

Cross Border Talents; Lisboa; Teletrabalho; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A customer service and sales firm in Lisbon is seeking individuals to handle customer interactions via telephone, email, and chat. The role involves delivering high-caliber customer service, achieving sales goals, and maintaining customer satisfaction. Suitable candidates should have excellent communication skills, be tech-savvy, and ideally have experience in customer service. The position offers a base salary, performance bonuses, and benefits including meal and transportation allowances.

Serviços

Meal allowance

Transportation allowance

Health insurance

Qualificações

• Previous experience in Customer Service is preferable.
• Previous experience in sales is a plus.
• Availability to work on rotational shifts.

Responsabilidades

• Handle incoming user requests via telephone, email, and chat.
• Aim for the highest Customer Satisfaction scores.
• Deliver high-caliber customer service for post-sales requests.
• Provide inbound sales support and promote products.
• Log and follow up on orders or requests.

Conhecimentos

Excellent communication skills

Tech-savvy

Empathy

Team spirit

Descrição da oferta de emprego

Key Responsibilities

• Customer Interaction: Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses and resolutions within SLA to customers.
• Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress. Their happiness is our happiness.
• Customer Service: Deliver high-caliber customer service for post‑sales requests including delivery, warranties, and refunds.

Sales Support

• Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.
• Sales Goals: Achieve sales goals set on a quarterly basis while providing an excellent customer experience.

Order Management

• Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products.

Candidate Profile

• Excellent communication skills coupled with empathy and team spirit
• Tech‑savvy
• Previous experience in Customer Service (preferable)
• Previous experience in sales is a plus
• Availability to work on rotational shifts

Salary Conditions

• Base salary + Performance bonus (gross)
• Meal allowance: 7,23 per workday (paid in meal card)
• Transportation allowance
• Health insurance: Since day 1 upon monthly payment - Free after 6 months of contract

Schedule

• Monday till Saturday (including bank holidays): 08:00 to 19:00 (Rotational shifts)
• Days Off: Sunday + 1 rotational day
• Type of contract: 6 months with the possibility of renewal

Languages

Fluent in Italian C2 and strong B2 English