IT Change Manager

Phiture; Lisboa; Híbrido; EUR 55 000 - 75 000; Tempo integral

Resumo da oferta

A leading IT services company in Lisbon is seeking an IT Change Manager to drive IT transformations and manage change processes. The ideal candidate has over 5 years of experience in ITIL-driven environments, with skills in stakeholder management and change management. This role offers a permanent contract with opportunities for remote work and a comprehensive HR package including health insurance and pension plans.

Serviços

Health insurance

Pension plan

Continuous training opportunities

Qualificações

• Minimum 5 years experience in ITIL-driven environments.
• Strong understanding of change, incident, and problem management.
• Ability to analyze risks and produce reports.

Responsabilidades

• Define and improve change management processes.
• Lead Change Advisory Board (CAB) meetings.
• Manage day-to-day change requests from submission to closure.

Conhecimentos

ITIL

Scrum

ServiceNow

Excel

Power BI

Stakeholder management

Communication skills

Descrição da oferta de emprego

Every moment counts. Especially those you live to the fullest. Welcome to Consort Group.

For over 30 years, Consort Group has been helping companies leverage their data and infrastructure. It is backed by two leaders, Consortis and Consortia, and places people and social responsibility at the heart of its values.

This is your future team

Established in 2021, Consort Portugal supports the strategic offshoring choices of our clients, particularly in Europe, and brings our expertise in infrastructure services to the Portuguese market. With a team of around 45 employees, our Service Center based in Porto is developing a dynamic nearshore business, offering the French and European markets an environment of excellence and high potential.

IT Change Manager

This is your mission

Are you passionate about driving smooth and controlled IT transformations? Then this position is for you.

Build Side

• Define and improve change management processes following ITIL best practices
• Lead Change Advisory Board (CAB) meetings and evaluate risks and impacts
• Develop mitigation strategies and ensure policy compliance
• Prepare clear documentation, reports and KPIs for decision-making
• Collaborate with IT, project and business teams to align change processes with organizational goals

Run Side

• Manage day-to-day change requests from submission to closure
• Ensure proper risk assessment and approvals before implementation
• Coordinate implementation schedules with technical teams to minimize disruptions
• Track change success rates and identify opportunities for continuous improvement
• Communicate upcoming changes and potential impacts to stakeholders

This is your background

You have at least 5 years of experience in demanding ITIL-driven or IT operations environments. You enjoy structuring processes, managing risks and enabling smooth technological transitions, and you are constantly innovating. You are looking for an environment where your ideas matter and where technology goes hand in hand with collaboration.

This is your career path

You have at least 5 years of experience in demanding IT Service Management (ITSM) or Change Management environments. You enjoy optimizing workflows, guiding teams through change and improving operational efficiency, and you are constantly innovating. You are looking for an environment where your ideas matter and where technology goes hand in hand with collaboration.

This Is Your Expertise

• ITIL, Scrum, ServiceNow, Excel, Power BI
• Strong understanding of change, incident and problem management
• Ability to analyze risks, produce reports and communicate clearly with stakeholders

This is how you work as part of a team

• Excellent communication and stakeholder management skills
• Ability to work under pressure, multitask and proactively take ownership

This is our commitment

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• Attentive and human onboarding
• A truly hands-on management style
• Continuous training opportunities
• Concrete commitments: inclusion, equality, solidarity
• The Move Up x United Heroes program to get moving and breathe
• A comprehensive HR package: health insurance, TR card, CSE, pension plan
• A culture of feedback and meaningful projects

The Recruitment Process

• An initial phone call with our recruitment team
• An HR interview and a job interview with a business engineer
• A test or technical interview with one of our experts
• A final meeting with your future manager or project manager
• And if we're a good fit, we'll get started together

Good to know

• Location: Lisbon
• Contract: Permanent contract
• Remote work: Twice a week at clients' premises
• Job category: IT Service Management / Change Management / IT Operations

What you will do here, you won't do anywhere else.

This moment is yours.