IT Business Analyst for Microsoft Dynamics CRM (f/m/div)

Phiture; Maia; Presencial; EUR 40 000 - 60 000; Tempo integral

Resumo da oferta

A tech company in Porto is seeking an experienced IT Business Analyst to join their IT team. The role involves translating customer requirements into IT solutions using Microsoft Dynamics CRM and Power BI. Candidates should have at least three years of relevant experience, a degree in a related field, and strong communication skills. The position offers the opportunity to work on global projects and contribute to continuous improvement efforts.

Qualificações

• At least 3 years of experience with Microsoft Dynamics CRM & Power BI.
• Strong understanding of Microsoft Dynamics 365 CRM modules.
• Experience in business and IT management.

Responsabilidades

• Interact with Business Users to gather requirements.
• Run operational activities in Microsoft Dynamics and Power BI.
• Perform feasibility analysis for project deliverables.

Conhecimentos

Microsoft Dynamics CRM

Power BI

Agile methodology

Communication

Formação académica

Degree in Informatics, Computer Science, Data Science or Business Administration

Ferramentas

Azure DevOps

Power Automate

Power Apps

Descrição da oferta de emprego

Job Description

Do you like to translate customer requirements into IT solutions? Are you passionate about delivering the best experience to Infineon customers? At Infineon, we are looking for an IT Business Analyst to join our IT team and become part of a growing Microsoft Dynamics Journey. If you have an eye for the big picture, like to bring in new ideas and want to develop them in a global environment, we are looking forward to your application!

Responsibilities

• Interact & discuss with our Business Users regarding the requirements and the design of solutions in the area of Microsoft Dynamics CRM & Power BI
• Run & execute operational activities such as Incident Management, Change Management, Problem Management and SLA in the area of Microsoft Dynamics and Power BI and Power Platform
• Perform feasibility analysis, scope projects to prioritize deliverables and product functionalities
• Review and edit requirements, specifications, business processes and recommendations related to proposed solution
• Partner with internal & external to develop functional specifications for business requirements
• Support & execute writing user story, design, development and test management for operational and project activities
• Manage projects for proof of concepts and development/configurations of prototypes together with internal and external experts within Microsoft Dynamics & Power BI
• Ensure overall operations of Microsoft Dynamics & Power BI in close cooperation with internal and external suppliers
• Present and discuss results on different management levels within IT and with our internal customers
• Identify, analyze and execute improvement initiatives

Qualifications

• A degree in Informatics, Computer Science, Data Science, Business Administration or a similar field
• At least 3 years of experience strictly related to the area of Microsoft Dynamics CRM & Power BI
• Strong understanding of OOB Microsoft Dynamics 365 CRM modules and the functional configurations and capabilities of the product
• Experience with Power Automate, Power Apps, Power BI
• Experience designing configuration and customizations on Dynamics 365 CRM, and understanding when OOB features can suffice, and when customization is required
• Experience in business and IT management to plan ongoing feature development and product maintenance
• Experience in communicating and coordinating with internal business customers and other IT analysts to determine software requirements and system impacts
• Experience in DevOps processes and approach
• Agile methodology experience such as epics, user stories, features, MVP
• Understanding of Azure DevOps tool for requirement engineering, test management & deployment
• Ability to support business stakeholders in the preparation and validation of UAT testing activities
• Fluency in English. Basic German language skills would be a plus

Contact

Cláudia Rodrigues, LinkedIn