Investigation Analyst - German Speaking

Majorel Portugal; Lisboa; Presencial; EUR 30 000 - 45 000; Tempo integral

Resumo da oferta

A leading customer experience company in Lisbon is seeking an Investigation Analyst to analyze geopolitical and internet trends. The ideal candidate will have a BA/BS degree, fluency in German and English, and experience in customer service. You'll work in a fast-paced environment, synthesizing data and supporting global teams. A proactive, analytical mindset and strong communication skills are essential for success in this role.

Qualificações

• BA/BS Degree in related field required.
• Fluency in German and English is essential.
• 2+ years customer service or client experience preferred.

Responsabilidades

• Synthesize information clearly for different audiences.
• Investigate and report on identified trends.
• Evaluate and analyze strategic risks.

Conhecimentos

Fluency in written and spoken German

Strong understanding of geopolitical events

Analytical thinking

Customer service experience

Strong communication skills

Formação académica

BA/BS Degree in Political Science, Journalism, Digital Media or related field

Ferramentas

Word

Excel

PPT

gSuite

Descrição da oferta de emprego

Overall Job Purpose

Job Title: Investigation Analyst

Reporting to: Team Lead

Work type: Office

Location: Lisbon

Majorel is seeking discerning individuals plugged into internet technologies at the intersection of crisis, geopolitical and user harm issues. You will be working on the leading edge of fast-developing issues like the spread of misinformation, novel fraud tactics, and potential breaches in election integrity

Candidates can expect a fast-paced, high-energy environment working on a team that delivers high-impact synthesis of culture-shifting trends. Successful candidates will be able to collect, synthesize, and analyze information from a variety of sources and ensure our client’s global team can get up to speed on the latest developing trends. Strong skills in qualitative methods, forecasting, geopolitical and multi-method trend analysis are essential for this position. Skills or coursework in statistical or data analysis are advantageous.

Duties and Responsabilities

• Synthesize multidimensional information and data sources clearly and concisely for different audiences
• Investigate, analyze and report on identified trends
• Document all data and research procedures
• Work with management to prioritize business and information needs
• Evaluate, analyze, and conceptualize strategic risks and threats to trust in Google.
• Identify emerging trends and forecast new forms of abuse.
• Translate how global developments could cause potential adverse impact on Google’s users.
• You may be required from time to time to support different workflows/products/markets depending on business need
• While you will primarily support the market and workflow you have been hired for, you will also be required to support the English market. There will also be requirements to support other markets and workflows using the Translation Tool as a result of business change and or volume fluctuations.You may be required from time to time to support different workflows/products/markets depending on business need

Required Qualifications and Experience

• BA/BS Degree (Political Science, Journalism, Digital Media or related field)
• Fluency in written and spoken German and English is essential
• Strong understanding and work-experience of international and geopolitical events and how they impact Global businesses and/or Relevant work experience in research based role
• 2+ years customer service or client experience
• Fluency and experience in using Word/Excel/PPT or gSuite
• Proven track record of an investigative, data-driven approach to answering complex questions
• Familiarity with Internet technologies and related policy and regulatory environments
• Demonstrate cultural awareness for the language and market for which being hired
• Comfortable with reviewing internet content that may be deemed inappropriate and/or contain explicit material
• Project Management skills or experience is preferable
• Strong interpersonal and communication skills (written and verbal), with a proven ability to work successfully with cross-functional teams with senior stakeholder and executive visibility
• Calm under pressure, with an ability to operate well in urgent, developing situations.
• Comfortable with reviewing internet content that may be deemed inappropriate and/or contain explicit material
• Demonstrated ability to prioritize and multitask
• Strong deep-dive and critical thinking skills
• High degree of initiative and deadline-driven productivity
• Strong interest in internet, culture, news media and current events
• Strong analytical and critical thinking skills
• Excellent verbal and written communication skills
• Positive can do attitude

Competencies

• Understanding the Role
• Solution & Results Orientated
• Initiative
• Collaboration & Teamwork
• Research & Analysis
• Organisation & Planning
• Resilience & Adaptability
• Organizational Commitment

About Majorel

At Majorel, we create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology we deliver real impact for our partners.

Our vision is to be our clients’ trusted long-term partner for customer engagement in a constantly changing world. Creativity, Excellence and Respect drive everything we do. This ensures success for our partners and allows us to thrive as one team.

Majorel is an equal opportunity employer that embraces diversity. We are committed to the principle of equal employment opportunities for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Majorel are based on business needs, job requirements and individual qualifications, without regard to gender, age, ethnicity, race, nationality, religion, disability, gender identity, sexual orientation, marital or civil partnership status or any other basis as protected by local law.

Majorel and its employees do not tolerate, engage in, or support Human Trafficking, Forced Labour or Child Labour of any kind through Majorel’s activities, including in its supply chain, or assist Majorel clients or any other party in doing so.

Majorel & Teleperformance

You are applying for a job at Majorel, which is now part of Teleperformance. Welcome to a whole new world of opportunities!

In the coming months, the best of both organizations will converge to deliver even more agile and resilient digital business services. With nearly 500,000 team members in more than 95 countries, we are stronger together and ready to master the future.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.