Hybrid: French-Speaking Collections Associate

ConvaTec Inc.; Lisboa; Híbrido; EUR 30 000 - 42 000; Tempo integral

Resumo da oferta

Convatec is seeking a collections professional to maintain a high level of customer experience while contributing to the cash flow target. You will reduce open receivables and improve payment behavior.

The role involves contacting external customers, following up aged balances, negotiating payment arrangements, and using the collections tool to document outcomes. Hybrid work model exists.

Qualificações

• University degree preferred in finance or related field.
• Finance qualification preferred.
• Experience in collections is desirable.

Responsabilidades

• Contact external customers and follow up aged receivables via calls, email, and the collections tool.
• Reduce payment cycle and ensure customers meet payment terms.
• Issue reminders in accordance with Convatec policies and procedures.
• Research and verify receipt of payments and investigate residuals.
• Prepare trackers and assist with starting legal procedures.
• Document outcomes for audit trail and customer relations.
• Flag issues and escalate to the Collections Team Lead as needed.

Conhecimentos

Experience in collections

Autonomous

Results oriented

Continuous Improvement mindset

Team player

Formação académica

University degree preferred

Finance qualification preferred

Ferramentas

SAP

Excel

Power BI

Descrição da oferta de emprego

Convatec is seeking a collections professional to maintain a high level of customer experience while contributing to the cash flow target. You will reduce open receivables and improve payment behavior.

The role involves contacting external customers, following up aged balances, negotiating payment arrangements, and using the collections tool to document outcomes. Hybrid work model exists.