Hybrid CSM | Strategic Growth & Adoption

Pipedrive; Portugal; Híbrido; EUR 45 000 - 60 000; Tempo integral

Resumo da oferta

A successful tech company in Portugal is seeking a Customer Success Manager to onboard and engage customers while ensuring satisfaction and retention. You will build strong relationships with key stakeholders, manage business needs, and uncover upsell opportunities. The ideal candidate has 2+ years of experience in Account Management within the tech industry, excellent English, and a passion for customer satisfaction. This role offers flexible working hours and a competitive salary with comprehensive benefits.

Serviços

Annual bonus system

Health insurance

Meal allowance

Flexible benefits

Qualificações

• 2+ years professional experience in Account Management/Customer Success.
• Ability to manage competing priorities in a fast-paced environment.
• Excellent self-awareness in handling customer escalations.

Responsabilidades

• Serve as the post-sale face for strategic accounts.
• Build and maintain strong relationships with key stakeholders.
• Engage in continuous discovery with assigned accounts.

Conhecimentos

Account Management

Customer Success

Fluency in English

Active Listening

CRM Systems

Formação académica

Bachelor's degree

CSM certification

Ferramentas

Gainsight

Descrição da oferta de emprego

A successful tech company in Portugal is seeking a Customer Success Manager to onboard and engage customers while ensuring satisfaction and retention. You will build strong relationships with key stakeholders, manage business needs, and uncover upsell opportunities. The ideal candidate has 2+ years of experience in Account Management within the tech industry, excellent English, and a passion for customer satisfaction. This role offers flexible working hours and a competitive salary with comprehensive benefits.