Health Services Support Agent with German

Atlean World; Porto; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A global leader in diabetes technology seeks a Customer Care Representative in Porto, Portugal. You will provide exceptional support for medical devices, ensuring customer satisfaction across European markets. Ideal candidates are fluent in German and English, with strong customer service skills and the ability to manage multiple tasks in a fast-paced environment. Join a multicultural team and enjoy benefits such as relocation support and professional development opportunities.

Serviços

Relocation package included

Free Portuguese lessons

Supportive environment

Qualificações

• Fluent in verbal and written German and English.
• Strong customer service focus and problem-solving skills.
• Experience in technical support or healthcare preferred.

Responsabilidades

• Provide customer care and technical assistance for medical devices.
• Deliver support and troubleshooting for diabetes devices.
• Assist patients through multichannel support.

Conhecimentos

Fluent in German

Fluent in English

Customer service skills

Empathy

Problem-solving

Communication skills

Descrição da oferta de emprego

Overview

Join a global leader in insulin delivery and diabetes technology. We design, manufacture, and sell advanced automated insulin delivery systems that ease the burden of diabetes management, creating new possibilities for patients, their loved ones, and healthcare providers.

Responsibilities

• Provide exceptional customer care and technical assistance for medical devices, ensuring accurate order management and empathetic support to patients across European markets.
• Deliver technical support and troubleshooting for medical diabetes devices and accessories.
• Assist patients with product usage through multichannel support (calls, email, chat, SMS).
• Manage order intake, renewals, and documentation in compliance with guidelines.
• Apply active listening and empathy in sensitive situations.
• Follow defined procedures and scripts to ensure regulatory and safety standards.

Qualifications

• Fluent, verbal and written, in German and English.
• Strong customer service skills with a focus on empathy and problem-solving.
• Experience in technical support or healthcare-related fields is preferred.
• Ability to manage multiple tasks and work effectively in a fast-paced environment.
• Excellent communication skills and attention to detail.

Benefits

• Be part of a multicultural, welcoming team that values your ideas and growth
• Work from our office in Porto, one of Europe’s most vibrant cities
• Opportunities to develop professionally and gain experience with cutting-edge tech products
• Enjoy a supportive environment where your work truly makes a difference

Relocation package included

• Your flight is on us – we’ll get you safely to Portugal
• Warm welcome at the airport and help to settle in
• Comfortable accommodation in shared apartments
• Free Portuguese lessons to get you speaking like a local
• Plenty of activities to enjoy: football matches, surf lessons, beach barbecues and cultural events