Health Services Support Agent with French

Atlean World; Porto; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A global leader in diabetes technology is seeking a Customer Support Specialist in Porto, Portugal. The role involves providing technical assistance and ensuring exceptional customer care for medical devices. Candidates must be fluent in French and English, possess strong customer service skills, and have experience in technical support. This position offers a supportive working environment and a relocation package.

Serviços

Relocation package

Multicultural team

Professional development opportunities

Supportive work environment

Qualificações

• Fluent, verbal and written, in French and English.
• Strong customer service skills with a focus on empathy.
• Experience in technical support or healthcare-related fields preferred.
• Ability to manage multiple tasks in a fast-paced environment.
• Excellent communication skills and attention to detail.

Responsabilidades

• Provide exceptional customer care and technical assistance for medical devices.
• Deliver technical support and troubleshooting for medical diabetes devices.
• Assist patients with product usage through multichannel support.
• Manage order intake and renewals in compliance with guidelines.
• Apply active listening and empathy in sensitive situations.

Conhecimentos

Fluent in French

Fluent in English

Customer service skills

Problem-solving

Technical support experience

Descrição da oferta de emprego

Overview

Join a global leader in insulin delivery and diabetes technology. We design, manufacture, and sell advanced automated insulin delivery systems that ease the burden of diabetes management, creating new possibilities for patients, their loved ones, and healthcare providers.

Key Responsibilities

• Provide exceptional customer care and technical assistance for medical devices, ensuring accurate order management and empathetic support to patients across European markets.
• Deliver technical support and troubleshooting for medical diabetes devices and accessories.
• Assist patients with product usage through multichannel support (calls, email, chat, SMS).
• Manage order intake, renewals, and documentation in compliance with guidelines.
• Apply active listening and empathy in sensitive situations.
• Follow defined procedures and scripts to ensure regulatory and safety standards.

Qualifications

• Fluent, verbal and written, in French and English.
• Strong customer service skills with a focus on empathy and problem-solving.
• Experience in technical support or healthcare-related fields is preferred.
• Ability to manage multiple tasks and work effectively in a fast-paced environment.
• Excellent communication skills and attention to detail.

Benefits

• Be part of a multicultural, welcoming team that values your ideas and growth
• Work from our office in Porto, one of Europe’s most vibrant cities
• Opportunities to develop professionally and gain experience with cutting-edge tech products
• Enjoy a supportive environment where your work truly makes a difference

Relocation package included

• Your flight is on us – we’ll get you safely to Portugal
• Warm welcome at the airport and help to settle in
• Comfortable accommodation in shared apartments
• Free Portuguese lessons to get you speaking like a local
• Plenty of activities to enjoy: football matches, surf lessons, beach barbecues and cultural events

About Atlean World

Get to know Atlean World will be your recruitment partner every step of the way. Think of us as your guide on this exciting journey.

Your journey with us

A warm welcome
The moment you apply, one of our recruiters will reach out to you. We’ll have a friendly chat, walk you through the role, and make sure you feel confident about what’s ahead.

Your questions answered
Got doubts or curiosities? Ask away. Our recruiters are here to clear things up and give you a full picture of the opportunity.

Connecting you to the right place
Once you’re excited and ready, we’ll prepare you for the next steps and introduce you to our client. We’re the bridge between your ambition and the career you’re looking for.

Here for you, always
Our support doesn’t stop with the introduction. We stay by your side throughout the process, ready to help with anything you need from clarifying details to giving guidance.