Health Manager- French speaker (onsite in Lisbon)

Cross Border Talents; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

A healthcare services company is seeking a Health Manager in Lisbon to support insured clients. This role involves client communication, administrative tasks, and no sales are required. The ideal candidate will have a high school degree, strong interpersonal skills, and a customer-focused approach. This position offers comprehensive training and opportunities for career growth.

Serviços

Comprehensive training

Career growth opportunities

Qualificações

• Educated to high school level, preferably with experience in insurance.
• Must possess excellent interpersonal and customer service skills.
• Driven, enthusiastic, and methodical in tasks.

Responsabilidades

• Serve as the primary advisor and support for insured clients.
• Manage administrative tasks including registration and cancellations.
• Provide solutions to inquiries from clients and healthcare professionals.

Conhecimentos

Interpersonal Skills

Customer Focus

Organizational Skills

Communication Skills

Team Player

Formação académica

High school degree

Descrição da oferta de emprego

Health Manager- French speaker (onsite in Lisbon)

Job Description:

Join Our Growing Team in Lisbon!

We are recruiting new Health Managers to support our expanding operations. Based in Lisbon, you'll be a key contact for our insured clients, providing guidance and support across multiple channels, including phone, email, and mail, while managing payments for their services.

Your Role & Responsibilities

• Client Communication: Be the primary advisor and support for our insured clients, responding through various channels to ensure a high level of satisfaction.
• Client Communication: Actively contribute to performance metrics, helping our team meet site quality and response targets.

• Assistance & Advisory: Handle calls from beneficiaries and healthcare providers, providing advice on contracted services.
• Assistance & Advisory: Support clients in their healthcare journey, ensuring a smooth experience.

• Administrative Management: Oversee contract management tasks, including registration, cancellations, and contribution processing.
• Administrative Management: Manage healthcare services, including processing reimbursements, creating estimates, and coordinating care according to internal protocols.
• Administrative Management: Update and maintain records (contracts, addresses, banking details, etc.).

• Customer Relationship: Inform insured clients about their contract details, reimbursements, and all related matters (subscriptions, changes, terminations, contributions).
• Customer Relationship: Provide solutions to inquiries from clients and healthcare professionals.

No sales or prospecting is required in this role.

Why Join Us? When you join our team, you'll receive comprehensive training at our Lisbon office, ongoing support with our systems and tools, and strong local management. This is a dynamic role with versatility and career growth opportunities.

What We're Looking For in You

• Education: High school degree, with or without experience in insurance.
• Skills: A team player with excellent interpersonal skills, customer-focused, organized, and responsive.
• Personality: Enthusiastic, driven to achieve goals, and methodical in your approach to ensure processing quality, volume, and deadlines.

Ready to be part of a supportive team in a fulfilling, client-focused role? Apply now!

Required Skills:

Cancellations Performance Metrics Estimates Contract Management French Recruiting Registration Mail Healthcare Metrics Interpersonal Skills Insurance Banking Payments Records Education Email Sales Communication Training Management