Head of CRM

Revolut; Porto; Presencial; EUR 70 000 - 110 000; Tempo integral

Resumo da oferta

Revolut is seeking a Head of CRM to lead our owned marketing channels (in-app, email, and website) and to shape the customer communications platform from architecture to routing logic in Porto, Portugal. You’ll ensure messages are timely, relevant, and scale with our growing global audience.

In this role you will partner with Product, Engineering and Marketing to translate business needs into scalable platform capabilities, driving commercial impact through CRM initiatives and ensuring

Qualificações

• Experience in product marketing, lifecycle/CRM, or marketing operations in a hyper-growth, global tech company.
• Expertise in customer lifecycle and communications, including segmentation, routing/orchestration, channel management, cooldowns, and send governance.
• Solid platform and systems instincts to own the technical architecture of marketing channels.
• Familiarity with CMS platforms, templating, and self-serve publishing workflows.
• Knowledge of LLM-based routing or decisioning models, and how to govern them (volume controls, guardrails, QC).
• Commercially-driven mindset with proven impact on P&L/GP through marketing channels.

Responsabilidades

• Owning the platform behind our customer communications and making sure it's fast, reliable, and built to scale
• Overseeing a system that intelligently routes the right message to the right customer, sets sensible limits so people aren't over-messaged, and signs off on one-off sends
• Putting smart guardrails in place (templates, rules, and quality checks) so that as more people publish content, quality stays high and nothing breaks
• Working closely with Product, Engineering, and Marketing to turn what the business needs into platform capabilities that ship
• Reporting on revenue outcomes from in-app marketing channels

Conhecimentos

CRM marketing

Lifecycle marketing

Marketing operations

Routing/orchestration

Platform architecture

Stakeholder management

Cross-functional collaboration

Ferramentas

CMS platforms

Descrição da oferta de emprego

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.

About The Role

Marketing at Revolut is all about clarity, creativity, and commercial impact. Our Growth team turns bold ideas into campaigns that connect with millions. We work across channels and teams to build a brand that earns attention and drives results, shaping how people see, understand, and engage with our products.

We're looking for a Head of CRM to lead our owned marketing channels (in-app, email, and website). You'll oversee the platform layer of customer communications, from the architecture to routing logic, so every customer hears the right message about the right product at the right time.

Up to shape what's next in finance? Let's get in touch.

What You'll Be Doing

• Owning the platform behind our customer communications and making sure it's fast, reliable, and built to scale
• Overseeing a system that intelligently routes the right message to the right customer, sets sensible limits so people aren't over-messaged, and signs off on one-off sends
• Putting smart guardrails in place (templates, rules, and quality checks) so that as more people publish content, quality stays high and nothing breaks
• Working closely with Product, Engineering, and Marketing to turn what the business needs into platform capabilities that ship
• Reporting on revenue outcomes from in-app marketing channels

What You'll Need

• Experience in product marketing, lifecycle/CRM, or marketing operations in a hyper-growth, global tech company
• Expertise in customer lifecycle and communications, including segmentation, routing/orchestration, channel management, cooldowns, and send governance
• Solid platform and systems instincts to comfortably own the technical architecture of marketing channels, in close collaboration with engineers
• Familiarity with CMS platforms, templating, and self-serve publishing workflows
• Knowledge of LLM-based routing or decisioning models, and how to govern them (volume controls, guardrails, QC)
• A commercially-driven mindset with proven impact on P&L/GP through marketing channels
• The ability to turn messy operational problems into clear, hard-coded rules and scalable systems
• Proven success aligning commercial, technical, and operational priorities across cross-functional teams
• Solid stakeholder management skills

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We’re not just doing this because it’s the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Important notice for candidates:

• Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment.
• Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.

We won't ask for payment or personal financial information during the hiring process.