Head of Account Management - Marketplace

Phiture; Lisboa; Presencial; EUR 60 000 - 80 000; Tempo integral

Resumo da oferta

A leading travel mobility company based in Lisbon is seeking a Marketplace Head of Account Management. This pivotal role involves leading the team responsible for acquiring and managing third-party hosts, optimizing performance metrics, and enhancing operational frameworks. The ideal candidate will have over 5 years of experience in account management or marketplace operations, strong communication skills, and a commercial mindset. Join us in making road trips accessible and unforgettable.

Qualificações

• 5+ years of experience in account management, partner success, supply management, or marketplace operations.
• Strong communication skills and ability to balance satisfaction with profitability.
• Ability to interpret KPIs and drive strategic operational improvements.

Responsabilidades

• Lead and scale the Account Management team for Marketplace hosts.
• Drive activation and retention to ensure high-quality 3P supply base.
• Monitor core host performance metrics such as pricing and listing quality.
• Work with cross-functional teams to enhance host tools and support.

Conhecimentos

Account management

Relationship building

Analytical skills

Leadership

Commercial awareness

Descrição da oferta de emprego

About Us

Indie Campers is the leading campervan platform, dedicated to making road trips accessible and unforgettable for everyone. Our mission is driven by innovation, a strong product, and an unwavering commitment to our customers. By prioritizing a seamless booking experience and delivering high-quality road trips at competitive prices, Indie Campers has become the go-to choice. With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a diverse and continually expanding range of road trip options: from short-term RV rentals to long-term campervan subscriptions, and even the opportunity to purchase one of our vehicles. Our goals are ambitious, and we set high standards in everything we do, embracing challenges that push us to innovate and excel. We are dedicated to growing our team with talented individuals who share our enthusiasm for creating exceptional travel experiences, a strong ownership sense and our commitment to operational excellence.

The Role

The Marketplace Head of Account Management plays a pivotal role in rebuilding and strengthening Indie Campers’ Marketplace supply. You will lead the strategy and execution behind acquiring, activating, and retaining third‑party (3P) hosts — ensuring the availability, quality, and competitiveness of our listings. As the primary owner of host relationships, you will drive the commercial and operational framework that underpins Marketplace growth.

What Will You Work On?

• Lead, coach, and scale the Account Management team responsible for acquiring, onboarding, and managing Marketplace hosts across key markets.
• Own the host lifecycle: drive activation, engagement, and retention to ensure a stable, profitable, and high‑quality 3P supply base.
• Optimise host acquisition and onboarding funnels to reduce cost per acquisition and increase conversion to active, bookable listings.
• Monitor and improve core host performance metrics such as nights bookable, acceptance rate, responsiveness, pricing competitiveness, and listing quality.
• Work cross‑functionally with Commercial, Operations, Customer Experience, and Product to enhance host tools, processes, and support, directly impacting Marketplace revenue and traveler satisfaction.

Who Are We Looking For?

• A commercially driven leader with 5+ years of experience in account management, partner success, supply management, or marketplace operations, ideally in travel, mobility, or tech.
• Someone who excels at building relationships, interpreting KPIs, and turning insights into clear strategic and operational improvements.
• A team‑focused, host‑centric leader with strong communication, analytical skills, and the ability to balance partner satisfaction with business profitability.

Are you ready to Go Indie?