Guest Service Line Agent - ME Lisbon

Meliá Hotels International; Lisboa; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A leading hospitality company in Lisbon is seeking a Guest Service Line Agent to manage customer requests and ensure exceptional service. The ideal candidate will have at least one year of experience, a degree in hospitality, and be fluent in Portuguese and advanced in English. This role offers opportunities for growth and a vibrant work environment focused on customer satisfaction.

Serviços

My MeliáRewards loyalty program

Flexible compensation

Exclusive discounts on products and services

Qualificações

• Minimum 1 year of experience in the role.
• High level of customer service orientation.
• Be knowledgeable in using departmental management tools.

Responsabilidades

• Manage all guest requests through the telephone line.
• Ensure customer satisfaction by personalizing their experience.
• Inform customers of services and products to enhance their stay.
• Handle customer incidents following established protocols.
• Comply with departmental standards.

Conhecimentos

Customer service orientation

Fluent in Portuguese

Advanced English

Formação académica

Hospitality degree

Descrição da oferta de emprego

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family 🚀

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá as we are proud of you 😉

ME Lisbon is a luxury hotel located in the heart of Lisbon, known for its modern design and excellent service. It offers a unique experience for both business and leisure travelers.

Your mission

The Guest Service Line Agent complies with the daily operations of the department, attending all customer requests through the telephone line and committing to achieve excellence in customer satisfaction.

What You Will Do

• Comply with the customer service strategy through the established telephone line, efficiently managing all guest requests and committing to achieve total customer satisfaction.
• Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.
• Inform and offer customers, via telephone, services and products according to their preferences, both in the hotel and in the destination, applying upselling and cross‑selling techniques to optimise the hotel's extra revenues.
• Manage customer incidents, following the established protocols.
• Comply with the attributes, standards and manuals applicable to their department.
• Efficiently use the different departmental management tools necessary for the daily control of operating procedures.
• Be knowledgeable of the Voice of the Customer results, complying with the established improvement plans.
• Verify material orders following the set product guidelines, for better optimisation of economic resources.

What We Are Looking For

• Minimum 1 year of experience in the role.
• High level of Portuguese and advanced English
• Hospitality degree.
• Quality and customer service oriented.

At Meliá we are all VIP 🌟

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritise disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that differiversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible.

If you want to be “Very Inspiring People”, follow us on:

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