Google Workspace Specialist - Nearshore Admin & Support

SmartRecruiters, Inc.; Lisboa; Presencial; EUR 35 000 - 55 000; Tempo integral

Resumo da oferta

Devoteam in Lisboa, Portugal, is seeking a detail-oriented Google Workspace Specialist to provide technical support and administration for Google Workspace across multiple regions in a nearshore setup. You will ensure seamless implementation, user adoption, and ongoing optimization while maintaining service standards and data integrity.

Strong communication and documentation skills are required, with English proficiency as a plus.

Qualificações

• Proven experience with Google Workspace administration and user support.
• Strong technical knowledge of Google Workspace applications and features.
• Experience with Google Workspace Admin Console and directory management.
• Excellent problem-solving and analytical skills with attention to detail.
• Strong organizational and time management abilities.

Responsabilidades

• Provide technical support and troubleshooting for Google Workspace applications including Gmail, Google Drive, Docs, Sheets, Meet, Calendar, and other collaborative tools.
• Administer and manage Google Workspace accounts, user provisioning, and directory management through the Admin Console.
• Assist with user onboarding and training, creating documentation and conducting sessions to ensure effective adoption of Google Workspace features.
• Monitor system performance, security settings, and compliance requirements to maintain organizational data integrity.
• Collaborate with cross-functional teams to implement Google Workspace solutions and manage migration projects.
• Analyze user feedback and identify opportunities for optimization and process improvements.
• Maintain organized records of support tickets, resolutions, and system configurations for future reference.
• Support multiple time zones and regions in a nearshore capacity, ensuring consistent service quality across all interactions.
• Troubleshoot technical issues efficiently and elevate complex problems to appropriate teams when necessary.
• Stay current with Google Workspace updates, features, and best practices to provide informed recommendations.

Conhecimentos

Google Workspace

Admin Console

User support

Documentation

Training

Security & compliance

English communication

Ferramentas

Google Admin Console

Descrição da oferta de emprego

Devoteam in Lisboa, Portugal, is seeking a detail-oriented Google Workspace Specialist to provide technical support and administration for Google Workspace across multiple regions in a nearshore setup. You will ensure seamless implementation, user adoption, and ongoing optimization while maintaining service standards and data integrity.

Strong communication and documentation skills are required, with English proficiency as a plus.