Global Talent & Learning Operations Lead

ConvaTec Inc.; Lisboa; Presencial; EUR 90 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Collaborative culture

Hybrid role with salary & bonus

Exceptional benefits

Training & development opportunities

Resumo da oferta

Convatec seeks a Global Talent & Learning Tower Lead to oversee end-to-end Talent & Learning operations across regions. Drive governance, standardization, and employee-centric service delivery with COEs and external partners.

You will lead initiatives in reporting, analytics, leadership development, career progression, and technology adoption to improve scalability and employee experience. Requires 10+ years HR exp., with global shared services leadership, and strong change management skills.

Qualificações

• Education: Bachelor's degree in HR, Admin, OD, Psychology or related field.
• Master's degree preferred.
• Experience: 10+ years in HR with 5+ years leading global HR Shared Services, GBS, Talent/Learning Ops.

Responsabilidades

• Lead global Talent & Learning service delivery across regions.
• Drive standardization, automation, and process improvements.
• Partner with COEs and vendors to optimize performance.
• Manage governance, compliance, and risk in Talent & Learning.

Conhecimentos

Talent Processes

Talent Management

Performance Management

Succession Planning

Leadership Development

Career Development

Learning Operations

Service Delivery

Shared Services/GBS Operations

Service Management

Continuous Improvement

Lean Six Sigma

Technology

Learning Management Systems

HRIS platforms

ServiceNow/HR case mgmt

Reporting & Analytics (Power BI/Tableu

Formação académica

Bachelor's degree in HR/Business/OD/Psychology

Master's degree preferred

Ferramentas

Cornerstone

SuccessFactors Learning

Workday Learning

Power BI

Tableau

Workday

SAP SuccessFactors

Descrição da oferta de emprego

The Global Talent & Learning Tower Lead is responsible for the leadership, operational excellence, governance, and continuous improvement of Talent & Learning services delivered through the Convatec Business Services (CBS) organization. This role oversees the end-to-end delivery of global Talent & Learning operations, ensuring a consistent, scalable, compliant, and employee-centric experience across all regions. The Talent & Learning Tower Lead partners closely with Centers of Excellence (COEs), People Solutions teams and external vendors to optimize service delivery, drive process standardization, and support enterprise talent development objectives.

The role is accountable for service performance, stakeholder satisfaction, operational governance, process improvement, compliance, technology adoption, and delivery transformation.

Key Responsibilities

Service Delivery Leadership

Lead the global delivery of Talent & Learning services across all regions.

Ensure efficient and high-quality execution of Talent & Learning processes, including:

• Learning reporting and analytics
• Performance management support
• Career development processes
• Leadership development program administration
• Talent cycle support
• Learning Administration
• Learning management system (LMS) support
• Maintain global service delivery standards.

Drive operational excellence through standardization, simplification, and automation.

Strategy & Transformation

Execute the Talent & Learning Tower roadmap aligned with the CBS and HR strategy.

Identify opportunities for process redesign, automation, AI enablement, self-service expansion, and digitization.

Lead initiatives to improve employee experience, scalability, and service efficiency.

Support implementation of new Talent and Learning technologies and upgrades.

Stakeholder Management

Act as the primary CBS contact for Talent Management and Learning COEs.

Partner with COE leaders to align service delivery with business and talent priorities.

Manage metrics and dashboards communications to COE teams.

Employee Experience & Service Excellence

Champion a seamless employee and manager experience across all Talent and Learning interactions.

Utilize employee feedback and service metrics to drive continuous improvement.

Monitor and improve NPS, and service quality metrics.

Implement best practices focused on Moments That Matter within employee development journeys.

Governance, Compliance & Risk Management

Ensure compliance with company policies, regulatory requirements, and audit standards.

Maintain robust controls and documentation for Talent and Learning processes.

Manage vendor compliance and third-party service provider performance.

Support internal and external audits as required.

Qualifications

Education Bachelor's degree in Human Resources, Business Administration, Organizational Development, Psychology, or a related field. Master's degree preferred.

Experience 10+ years of progressive HR experience. 5+ years leading global HR Shared Services, GBS, Talent Operations, or Learning Operations teams. Experience working within a multinational, matrixed organization. Proven experience leading global process standardization and transformation initiatives. Experience managing HR technologies, service management, and outsourced service providers.

Knowledge & Expertise

• Talent Processes
• Talent Management
• Performance Management
• Succession Planning
• Leadership Development
• Career Development
• Talent Reviews
• Learning Operations
• Service Delivery
• Shared Services / GBS Operations
• Service Management
• Continuous Improvement
• Lean Six Sigma methodologies
• Operational Excellence
• Technology
• Learning Management Systems (Cornerstone, SuccessFactors Learning, Workday Learning, etc.)
• HRIS platforms (Workday, SAP SuccessFactors)
• ServiceNow or HR case management platforms
• Reporting and analytics tools (Power BI, Tableau)

What you'll get

• collaborative & supportive culture
• hybrid role with competitive salary & bonus
• exceptional benefits
• training & development opportunities

Equal opportunities Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

About Convatec

Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With over 10,000 colleagues, we provide products and services in around 90 countries, united by a promise to be forever caring.

Our solutions provide a range of benefits, from infection prevention, treatment for hard to heal wounds, at-risk skin and ulcerated tissue to supporting debilitating conditions, improved patient outcomes and reduced care costs. Convatec's revenues in 2025 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC).

To learn more please visit: http://www.convatecgroup.com.

Convatec is a global medical products and technologies company focused on solutions for the management of chronic conditions, with leading market positions in advanced wound care, ostomy care, continence & critical care, and infusion care. Our products provide a range of clinical and economic benefits including infection prevention, protection of at-risk skin, improved patient outcomes and reduced total cost of care.

If you would like to know how we intend to use your data following your application please refer to our full data privacy policy on the following link: https://www.convatecgroup.com/privacy-policy/