Global Q2C Business Analyst – Process, Data & Revenue

Bruker

Porto

On-site

EUR 36,000 - 54,000

Full time

14 days+

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Job summary

Bruker is seeking a Q2C Business Analyst to join our Global Business Services Center, based in Porto, Portugal. You will map current and future Q2C processes, gather requirements across commercial, order management, billing, AR, and related areas, and translate them into structured functional specifications for global standards.

The role focuses on governance, data quality, and process improvement in a multinational setting.

Qualifications

Bachelor degree in Finance, Accounting, Business, Supply Chain, Information Systems, or a related discipline.
4-6 years of relevant work experience in Q2C/O2C, Order Management, Accounts Receivable, business analysis, process improvement, shared services, or ERP-enabled transformation
Experience with SAP S/4HANA or ECC, Sales and Distribution, FI-AR, RAR, GTS, CRM/SFDC, reporting/analytics, process mapping, or testing tools is preferred
Strong understanding of one or more Q2C domains such as order management, billing, credit, accounts receivable, cash application, collections, disputes, GTS, or revenue recognition
Strong analytical, root-cause, problem-solving, and data-quality skills
Strong written, verbal, presentation, and workshop-facilitation skills in English

Responsibilities

Document current and future-state Q2C processes, requirements, controls, dependencies, local variations, and handoffs using approved BPO standards.
Gather and analyze requirements across commercial, order management, billing, AR, collections, disputes, GTS, and RAR stakeholders; prepare structured recommendations for the Q2C Global Process Owner.
Support intake and evaluation of Q2C change requests by validating completeness, process fit, business impact, affected systems, stakeholders, and cross-functional dependencies.
Maintain Q2C process documentation, templates, decision logs, issue lists, action trackers, and supporting knowledge repositories.
Analyze operational data and trends across order quality, billing, credit, cash application, collections, disputes, aging, and process exceptions to identify root causes and improvement opportunities.
Support development of Q2C KPIs, dashboards, and management reporting, ensuring consistent definitions, reliable data inputs, and clear interpretation.
Coordinate with Business, Sales Operations, Order Management, GBS and local AR teams, Corporate Finance, Treasury, Tax, RAR, IT Business Partners, and BSO/SAP teams.
Develop or support functional requirements, test scenarios, test evidence, defect follow-up, UAT coordination, and business-readiness activities for approved changes.
Support Key User engagement, training materials, communications, and adoption of approved global standards and system changes.
Monitor assigned actions, risks, dependencies, and expected benefits; elevate issues requiring Process Owner or governance decisions.