Global Field Business Support Specialist

Sap Se; Viseu; Híbrido; EUR 42 000 - 62 000; Tempo integral

Resumo da oferta

A SAP SE em Porto Salvo, Portugal procura um Global Field Business Support Specialist para executar o processo end-to-end de operações de negócio de vendas. Você suportará transações desde cotações até faturamento, orientando oportunidades de clientes existentes e novos para fechamento de deals.

O candidato ideal tem experiência em processos de venda, foco em precisão, e habilidades em MS Office e ferramentas de CRM/CPQ, com inglês avançado.

Qualificações

• 2-5 anos de experiência em operações de vendas ou suporte a negócios.
• Experiência com processos de venda e operações envolvendo RISE, Private Cloud e outras motivações de nuvem complexas.
• Forte background em vendas, processo quote-to-cash e execução de deals.
• Experiência em ambiente de ritmo acelerado, multitarefa, priorização e resolução de problemas.
• Comunicação detalhista, organizada e eficaz (oral e escrita).
• Experiência em centro de serviços compartilhados (preferencial).
• Conhecimento em Smartsheet, MS Office avançado (Excel, Word, PowerPoint, Outlook), DocuSign, CPQ/CRM e SAP.

Responsabilidades

• Executar o processo end-to-end de deal operations / quote-to-cash para motion SAP selecionado conforme complexidade.
• Processar solicitações de clientes para vendagem de deals e inputs necessários (Harmony/CRM Opportunities, Quotations, Order Forms).
• Colaborar com Industry AEs, Premium Suppliers, Architects de Cloud, Finance, Legal/Contracting, CDS e equipes O2I para facilitar fechamento de deals.
• Cumprir procedimentos operacionais para vendas, entrega, financeiro e legal. Arquivar e manter arquivos.
• Colaborar com GC/ GCF com foco em pricing, structuring e políticas comerciais para suporte de deals.

Conhecimentos

Sales operations

Deal support

CPQ/CRM tool

MS Office Proficiency

English proficiency

Ferramentas

Smartsheet

DocuSign

MS Office

CRM tool

SAP systems

Descrição da oferta de emprego

Global Field Business Support Specialist We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you'll do

In your role as a Global Field Business Support Specialist, you will be responsible for the execution of the end-to-end deal operational process for specific deal motions. This is a central team acting as a deal support center for SAP Account Executives in the region. The Field Business Support Team assists, and process deals within the SAP CRM/Harmony system. Supported by your team members, you will guide deals through the quote-to-booking process. The team is expected to contribute to revenue growth and profitability by processing sales opportunities for both existing and net new customers and achieving order targets.

In particular you will:

• Responsible for execution of the end-to-end deal operational process / quote-to-cash process for SAP select deal motions based on complexity and thresholds
• Process customer requests for selling deals and completing the required inputs (Harmony/CRM Opportunities, Quotations, Order Forms)
• Partner with Industry AEs, Premium Suppliers, Cloud Architects (CAA's), Commercial Finance, Legal/Contracting, Centralized Deal Support (CDS) & Order-to-Invoice (O2I) Teams to support the sales process to facilitate deal closure
• Comply with operational procedures e.G., for sales, delivery, financial and legal requirements. Archiving and maintaining all files and records
• Collaborate closely within GCF, especially with Commercial Business Partners related to pricing, deal structuring and commercial policies to ensure seamless deal support
• Provide active quarter-end and year-end close deal support to the sales community to ensure timely and accurate completion of work deliverables in a dynamically driven environment
• Legal Contract Validation: Closely cross-collaborate with the Industry AEs, Pricing and Revenue Recognition teams in the local market units during the contract drafting and negotiation process. Verify customer, user and pricing information provided by Account Executives and Pricing teams, work with Finance, Revenue Recognition teams to prevent revenue deferrals, ensure final business, and contract terms

What you bring

• 2-5 years of experience working in a Sales Operations or Deal Support capacity
• Experience with sales and deal processes involving RISE, Private Cloud, and other complex Cloud deal motions
• A strong background in sales, quote-to-cash process & deal execution
• Experience in a fast-paced environment, ability to multitask, prioritize and problem solve
• Extremely detailed-oriented, organized, and effective communication skills (both oral and written)
• Working experience within a shared service center environment (preferred)
• Experience with Smartsheet, advanced MS Office skills (Excel, Word, PowerPoint, and Outlook), DocuSign, CPQ/CRM tool and experience with SAP systems is a plus
• Flexibility to work virtually or in local office (as needed and available)
• Flexibility to work varied business hours to ensure full Field Business Support coverage, especially at quarter and year-end
• Advanced English needed – additional languages beneficial depending on the supporting region/MUs

Meet the team

The EMEA/MEE Global Commercial Finance organization partners closely with sales to ensure that transactions are structured in the most commercially beneficial way for SAP, while abiding by SAPs internal policies and IFRS Accounting rules.

With an aim toward action and pragmatic execution, the Customer Success COO Group delivers exceptional experiences, simple processes, and impactful customer interactions. The organization has holistic responsibility for ensuring efficient day-to-day operations of the Customer Success business, operationalizing and accelerating the True North strategy via the One Customer Success Operating Model and developing disruptive motions, channels, and commercial models to innovate for the future. The team prides itself not only on what is delivered, but on the delivery itself, exemplifying the qualities of Trust, Authenticity, Inclusivity, Integrity, and Courage in every interaction.

Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [e-mail].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 459599 |

Work Area: Finance |

Expected Travel: 0 - 10% |

Career Status: Professional |

Employment Type: Regular Full Time |

Additional Locations: #LI-Hybrid

Requisition ID: 459599

Posted Date: Sep 2, 2026

Work Area: Finance

Employment Type: Regular Full Time

Expected Travel: 0 - 10%

Location:

Global Field Business Support Specialist • Porto Salvo, Portuguese Republic, PT