German Trainer - Lisbon, Portugal

Sitel; Lisboa; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A multinational customer service provider in Lisbon seeks a skilled German Trainer. The role involves creating training materials, delivering thorough training sessions, and evaluating program effectiveness. Candidates should be proficient in German and advanced in English, with strong organizational skills and a background in customer service. This is an on-site position offering competitive wages and growth opportunities.

Serviços

Competitive wages

Paid professional training

Employee discounts

Private healthcare & dental insurance (after six months)

Growth opportunities through development programs

Fun company-wide initiatives

Job stability

Excellent work culture

Qualificações

• Native or Proficient level of German (C2).
• Advanced level of English (C1) both verbal and written.
• Previous teaching or coaching/training experience would be an advantage.

Responsabilidades

• Create and deliver training content for employees.
• Evaluate ongoing programs to ensure effectiveness.
• Maintain training documentation and stay informed about client processes.

Conhecimentos

German (C2)

English (C1)

Good organization skills

Ability to influence behavior

Counseling skills

Formação académica

BPO production or customer service experience (6 months to 1 year)

Ferramentas

Microsoft Office Pack

Descrição da oferta de emprego

Come and work with us.

We are looking for a talented German Trainer to be responsible for performing training needs assessments, designing and delivering curriculum and learning materials and for managing all phases of training interventions, as also measuring the efficiency of each training process and improve metrics.

As a Trainer in this project, your daily responsibilities will include:

• Strong focus on content creation for training purposes
• Adapt currently existing articles and learning materials from a provided knowledge base
• Translate requirements into training that will groom employees for the next step of their career path
• Develop, design, and oversee training roadmaps/modules, classroom handouts, instructional materials, aids, and manuals
• Direct structured learning experiences
• Deliver training content through various channels and mediums
• Periodically evaluate ongoing programs to ensure alignment with updates and changes
• Stay abreast of new trends and tools in employee development
• Serve as a single point of contact for all product training and documentation needs
• Create learning experiences that equip new and long-term associates to excel through expert classroom instruction and one-on-one coaching
• Create and maintain a positive learning environment
• Modify and present training programs for representatives/agents
• Maintain accurate and updated project training documentation
• Stay informed about client processes and recommend program changes when appropriate
• Perform any other reasonable duties requested by the client or direct managers
• Take responsibility for personal development
• Understand and comply with all regulatory, fair-trading, and competition rules
• Adhere to health, safety, and security responsibilities
• Attend trainer meetings regularly
• Takes personal responsibility to understand and comply with all company and client security requirements and policies
• Ensures that all team members (Foundever) comply fully with the security policies and requirements of Foundever and its Clients, ensuring staff is given an appropriate level of knowledge/awareness to be able to comply with the policies within the context of their role and taking appropriate action when non-compliance is identified

To succeed in the role, you will need to have:

• Native or Proficient level of German (C2)
• Advanced level of English (at least C1) both verbal and written
• Good organization/ time management skills
• Ability to work with a variety of people from diverse backgrounds
• Ability to make fair and consistent judgments and decisions
• Ability to solve problems and offer suggestions
• Ability to influence behavior
• Ability to adhere to all organizational policies and procedures
• Ability to give constructive feedback to the agents which lead to performance improvement
• Counseling skills
• Design Learning skills
• Knowledge of Microsoft Office Pack (PowerPoint, Word)
• Availability to work 100% on-site Lisbon - mandatory

Education and experience.

• Minimum of 6 months to 1 year working in BPO production or comparable customer service
• Previous teaching or coaching/training experience would be an advantage

Benefits.

• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Go further with Foundever®

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!