(German) Technical Advisor for Search Engine Company

Eugenia Talent; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

A leading recruitment agency is looking for a Technical Advisor to provide exceptional customer service for a prominent company in the search engine industry. The role involves assisting customers via telephone, email, and chat, requiring native-level German and intermediate English skills. This permanent position includes a competitive salary with performance bonuses, relocation support, and ongoing training opportunities.

Serviços

Salary package with performance bonuses

Permanent contract

Accommodation provided for a special fee

Relocation flight reimbursement

Initial training and continuous learning opportunities

Team building activities

Great office space with amenities nearby

Qualificações

• Must be a native German speaker.
• Experience in customer service or technical support is preferred.
• Proactive with good multitasking abilities.

Responsabilidades

• Assist customers via phone, email, and chat.
• Offer technical assistance on the platform.
• Gather relevant information and ensure high service levels.

Conhecimentos

Excellent communication skills in German

Intermediate level in English

Technical troubleshooting experience

Time management skills

Problem solver mindset

Descrição da oferta de emprego

Overview

(German) Technical Advisor for Search Engine Company

Job Type

Full-time position

Key languages

Native level of German

Sector

Customer Service / Technical support

About our Client

Are you a passionate for Customer Service? Would you like to work the leader company in Search Engine Industry? This company provides its clients with services and systems while ensuring its top quality! If you speak native German and you would like to work in Lisbon, reach out to us!

The Offer

• Assist customer by the telephone, emails and chat
• Offer technical assistance on the platform
• Apply the correct escalation process when necessary
• Be an active listener. Show yourself always available to understand and ask clear questions to help the customer
• Identify, study and propose the best solution to help the customer
• Provide good customer service, making sure the customer is always happy once the interaction is finished
• Gather all relevant information into the system and always make sure you deliver a high level of service

Requirements

• Excellent communication skills in German and intermediate level in English
• Experience in technical troubleshooting is a plus
• Genuine care giver with a problem solver mind
• Able to multi-task, proactive and good with time management
• Comfortable with phone calls, email writing and social media

Benefits

• Salary package with performance bonuses
• Permanent contract
• Accommodation provided for a special fee
• Relocation flight reimbursement
• Initial training, and continuous learning opportunities
• Team building activities
• Great office space with plenty of restaurants and shops nearby & a coffee and chatting area.

The Process

1. Submit your application and don’t forget to send an updated CV
2. Get a call by our Recruitment Specialist
3. Start your interview process
4. Get selected
5. Start your journey!