(German) Team Leader for Leisure Company

Eugenia Talent; Oeiras; Presencial; EUR 30 000 - 45 000; Tempo integral

Resumo da oferta

A leading leisure company in Portugal seeks a Team Leader to build and lead a successful team. Candidates must be fluent in English and native in German, with prior customer service or B2B experience. This role offers competitive salary, health insurance, and many benefits, including free activities. Join a dynamic team in Lisbon and play a key role in customer service excellence.

Serviços

Competitive salary with performance bonuses

Health insurance from day 1

Meal allowance

Monthly and weekly free activities

Dynamic team environment

Qualificações

• Fluent in English and Native in German.
• Proven ability to understand KPI metrics.
• Must have previous customer service or B2B experience.

Responsabilidades

• Build and lead a successful team.
• Respond quickly to issues and prepare reports.
• Engage in innovation and improvement of processes.

Conhecimentos

Fluent in English

Native in German

Understanding KPIs metrics

Multitasking ability

Customer service experience

Tourism background

Descrição da oferta de emprego

(German) Team Leader for Leisure Company

Overview

Type of position

Full-time position

Key languages

Fluent level of English
Native in German

Sector

About our Client

Would you like to play a key role in a multinational environment and be employed by the brand itself? Are you a customer-oriented person and enjoy reaching your performance targets? Are you able to coach, engage and develop the team? This is a fun and dynamic company that provides the best customer service in its segment. If you are fluent in English, Native in German and would like to work in Lisbon, reach out to us!

The Offer

• Build, develop and lead a successful team
• Use your experience to plan and accomplish goals
• Quick response to escalating issues
• Contributing to the growth of your market
• Engagement in the innovation and improvement of the processes
• Create action plans to develop the agents
• Prepare reports and team meetings to share results and new targets
• Listen to the team member’s feedback and resolve any issues or conflicts

Qualifications

• Fluent in English
• Native in German
• Understanding KPIs metrics
• Multitasking ability
• Previous experience in customer service and/or B2B
• Tourism and travel background is a plus

Benefits

• Competitive salary with performance bonuses
• Health insurance from day 1
• Meal allowance
• Monthly and weekly free activities
• Be part of a dynamic and energetic team
• Schedule from Monday to Friday

The Process

1. Submit your application and don’t forget to send an updated CV
2. Get a call by our Recruitment Specialist
3. Start your interview process
4. Get selected
5. Start your journey!