German-Speaking Support Specialist (24/7 Rotations + Relocation)

WW Talents; Lisboa; Presencial; EUR 12 000 - 15 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation support

Welcome bonus

Shared accommodation

Resumo da oferta

WW Talents in Lisbon, Portugal, seeks a Customer Support Representative to deliver professional, empathetic support across markets. You will handle inquiries, resolve issues, and ensure high-quality customer experiences in a fast-paced environment.

The role requires fluent German, C1 English, excellent communication, and the ability to manage information across multiple markets on a 24/7 rotational schedule.

Qualificações

• Fluent verbal and written communication in German
• C1 level of English
• Strong customer service and communication skills
• Excellent problem-solving and prioritization abilities
• Ability to learn, retain, and manage large amounts of information
• Strong attention to detail and organizational skills
• Ability to remain calm and professional under pressure
• Good stress management skills
• Strong empathy and active listening skills
• Comfortable working in a 24/7 rotational environment
• Ability to support multiple markets simultaneously

Responsabilidades

• Provide professional customer support through verbal and written communication
• Handle customer inquiries, requests, and complaints
• Identify customer needs and provide appropriate solutions
• Support more than one market when required
• Manage and retain large amounts of product and process information
• Troubleshoot customer issues and follow established procedures
• Handle disputes and sensitive situations professionally
• Prioritize tasks effectively and work with strong attention to detail
• Demonstrate active listening and empathy in every customer interaction
• Maintain a high level of service quality in a fast-paced environment

Conhecimentos

German fluency

English C1

Customer service

Communication

Problem solving

Prioritization

Active listening

Attention to detail

Stress management

Multimarket support

Rotational shifts

Descrição da oferta de emprego

WW Talents in Lisbon, Portugal, seeks a Customer Support Representative to deliver professional, empathetic support across markets. You will handle inquiries, resolve issues, and ensure high-quality customer experiences in a fast-paced environment.

The role requires fluent German, C1 English, excellent communication, and the ability to manage information across multiple markets on a 24/7 rotational schedule.