German-Speaking Social Media Specialist - Start 11 Dec in Porto (On-Site)

Cross Border Talents; Porto; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A leading recruitment agency is seeking a German-speaking Social Media Specialist to join their customer experience team in Porto, Portugal. This role involves addressing user inquiries across various platforms, maintaining performance metrics, and ensuring compliance with community standards. Ideal candidates will possess strong customer service experience and fluency in German and English. The position offers competitive pay and benefits, including private health insurance and opportunities for career development.

Serviços

Private health insurance

Paid training & career development

International environment

Qualificações

• Strong customer service background with focus on KPIs and performance metrics.
• Experience in social media or digital operations is a plus.
• Communicative and comfortable with shift work.

Responsabilidades

• Handle user inquiries via social media, chat, email, and comments.
• Investigate issues and provide accurate solutions.
• Follow KPIs and performance metrics.

Conhecimentos

Customer Service

German (B2/C1)

English (B1+)

Social Media Experience

Attention to Detail

Descrição da oferta de emprego

We are recruiting German-speaking Social Media Specialists to join an international customer experience team in Porto, Portugal.

Job Details

• Location: Porto, Portugal (On-site)
• Schedule: Monday to Sunday 10:00 to 19:00
• Soon transitioning to rotational shifts (including night shift)

Responsibilities

• Handle user inquiries via social media, chat, email, and comments
• Investigate issues, provide accurate solutions, and escalating when needed
• Follow KPIs, performance metrics, and internal workflows
• Maintain quality and accuracy targets
• Ensure community safety and compliance with platform policies

Requirements

• German B2/C1
• English B1+
• Strong Customer Service background (KPIs, metrics, feedback loops) is required
• Experience in social media, online platforms, or digital operations is a plus
• Communicative, detail-oriented, and comfortable with shift work
• EU passport or Portuguese residency

Salary & Benefits

• 1100 gross x14 months
• Private health insurance
• International environment
• Paid training & career development