German-Speaking Online Customer Care Associate

Blu Selection; Lisboa; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A multinational organization located in Lisbon is seeking a Customer Service Agent to support top brands. The ideal candidate will have native German and B2 English skills, a high school degree, and a valid Portuguese work permit. Responsibilities include answering customer queries and ensuring satisfaction. This position offers a long-term contract with competitive salary options, including accommodation assistance.

Serviços

Free accommodation option

Flight ticket reimbursement after 9 months

Yearly flight ticket to home country

Help in paperwork upon arrival

Free Portuguese lessons

Social events organized by the company

Qualificações

• A native level of German and at least a B2 level of English.
• Knowledge of the value and impact that a good customer experience can create.
• Being an attentive listener and comfortable communicating with people.
• Excitement about intercultural communication and the expatriate lifestyle.
• Living in or willing to relocate to Portugal.

Responsabilidades

• Answering incoming queries from customers.
• Identifying issues and providing solutions.
• Ensuring high level of customer satisfaction.
• Recording data in the CRM system.
• Providing ad-hoc support.

Conhecimentos

Native level of German

B2 level of English

Customer experience knowledge

Good communication skills

Team player

Intercultural communication interest

Valid Portuguese work permit

Formação académica

High school degree

Descrição da oferta de emprego

Are you ready for a new life and work experience? Are you looking for a strong company to develop new skills? Are you looking for a strong company to develop new skills? This is what you will find here!

Your responsibilities and impact as a Customer Service Agent will be:

Supporting clients’ activities by offering world-class service to their customers while working on projects of top prestigious and worldwide brands.

• Answering incoming queries from customers
• Identifying issues and provide solutions
• Ensuring high level of customer satisfaction
• Recording data in the CRM system
• Providing ad-hoc support
• Being a team player and participate in the success of the team and project

Skills, qualifications and interests you need to succeed in this role:

• A native level of German and at least a B2 level of English
• Knowledge of the value and impact that a good customer experience can create; A high school degree
• Being an attentive listener, comfortable and skillful at communicating with people; having a drive for excellence and professionalism
• Being a real team player and committed to your work
• Excitement about intercultural communication and the expatriate lifestyle
• Living in or willing to relocate to Portugal for an international career and life experience
• Having a valid Portuguese work permit (required)

What’s in it for you?

• Type of contract: a long-term fixed term contract, renewable every year
• Working hours: full time (40h/week)
• Monday to Friday, availability to work between 7am - 10pm, 8 hours a day (plus one hour for lunch/dinner), on a rotational schedule

Salary conditions (*) – 2 options:

• Including free accommodation (shared flat, all bills included): 950 - 1050€ gross/month
• Excluding accommodation: 1300-1500€ gross/month

For international candidates:

• Reimbursement of your initial flight expenses after 9 months
• Airport pick up
• Yearly two-way flight ticket back to your home country (within the EU)
• Help in paperwork, opening bank account, etc. upon your arrival
• Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
• Real career opportunities in different career paths

(*) paid training period if successful (from 1 to 4 weeks)

Your Future Company:

Located in Lisbon, you will find a company that takes care of you from your career development, language skills, accommodation and to your social integration. Your prospective new employer is a multinational organization that has been acknowledged as one of the best sales and customer service solutions provider companies in the world.