German-Speaking Customer Support Agent w/ Relocation Support Urgent Hire!

BrightPathcompany; Coimbra; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A leading airline customer service provider in Porto is seeking a Customer Support Agent for the German market. This role requires fluency in both German and English, and offers relocation support including accommodation and flight tickets. Successful candidates will assist customers with inquiries, provide solutions, and work collaboratively in a dynamic environment. The position includes opportunities for career growth and training, making it an excellent start to your journey in Portugal.

Serviços

Relocation package

Career growth opportunities

Comprehensive training

Health insurance

Performance-based bonuses

Discounts and gym memberships

Qualificações

• Native or fluent German speaker with fluent English (written and spoken).
• Proven experience in customer service (preferred).
• Basic computer proficiency; ECDL certification is a plus.

Responsabilidades

• Assist customers with inquiries related to airline services via phone, email, and chat.
• Provide professional, empathetic, and effective solutions to customer concerns.
• Resolve issues efficiently while maintaining high service quality standards.
• Collaborate with a global team to deliver an outstanding customer experience.

Conhecimentos

Fluent in German

Fluent in English

Customer service experience

Problem-solving skills

Interpersonal skills

Formação académica

ECDL certification

Descrição da oferta de emprego

Overview

Location: Porto, Portugal

Employment Type: Full-time

Language Requirements: Native or Fluent German + Fluent English

Position: Customer Support Agent – German Market

Description

Are you fluent in German and English, and ready to start an exciting career in a supportive and dynamic environment? We are urgently hiring Customer Support Agents to join a top-performing team in the airline industry. Based in Porto, Portugal, this role offers excellent relocation support and opportunities for growth.

If you’re passionate about customer service, enjoy solving problems, and are excited about working in an international setting, this is your chance!

Responsibilities

• Assist customers with inquiries related to airline services via phone, email, and chat.
• Provide professional, empathetic, and effective solutions to customer concerns.
• Resolve issues efficiently while maintaining high service quality standards.
• Collaborate with a global team to deliver an outstanding customer experience.

Requirements

• Native or fluent German speaker with fluent English (written and spoken).
• Proven experience in customer service (preferred).
• A proactive, problem-solving mindset with strong interpersonal skills.
• Basic computer proficiency; ECDL certification is a plus.
• Flexible schedule, willing to work shifts from Monday to Sunday.

Why You’ll Love It Here

• Relocation Package: Includes flight tickets and three weeks of accommodation to help you settle in Porto.
• Career Growth: Opportunities to advance within the company.
• Comprehensive Training: Full onboarding to prepare you for success in the role.
• Exciting Benefits:
  • Health insurance after six months.
  • Performance-based bonuses.
  • Discounts, gym memberships, and more.

This is an urgent opportunity—apply now and join a supportive team in the heart of Porto!

Don’t wait—upload your CV in English today and start your journey in one of Europe’s most exciting cities!