German-Speaking Customer Service & Order Specialist

Robert Bosch Group; Ovar; Presencial; EUR 28 000 - 38 000; Tempo integral

Resumo da oferta

A global technology leader in Aveiro is seeking a Customer Service Representative who speaks German. The role involves processing customer orders, acting as a contact point between customers and service providers, and ensuring product delivery. Ideal candidates have experience in customer service and proficiency in MS Office and SAP. This position offers opportunities for career progression and health-related benefits.

Serviços

Health insurance and medical services on-site

Training opportunities and certifications

Access to discounts on Bosch products

Sports and health-related activities

Free transport from Porto

Qualificações

• Several years of experience in customer service or order management.
• Professional proficiency in German and English, both spoken and written for daily communication.
• Solid understanding of order processing workflows and customer interaction best practices.

Responsabilidades

• Process customer orders smoothly and economically, either directly or as part of a team.
• Act as the first point of contact between customers and service providers.
• Provide information on product availability in a courteous manner.
• Ensure a smooth process for product delivery.
• Discuss delivery difficulties with service providers and monitor adherence to commitments.

Conhecimentos

Customer orientation

Solution-driven

Team player

Positive attitude

Formação académica

Completed vocational training as an industrial clerk or equivalent qualification

Ferramentas

MS Office (Word, PowerPoint, Excel)

SAP (MM and SD modules)

Descrição da oferta de emprego

A global technology leader in Aveiro is seeking a Customer Service Representative who speaks German. The role involves processing customer orders, acting as a contact point between customers and service providers, and ensuring product delivery. Ideal candidates have experience in customer service and proficiency in MS Office and SAP. This position offers opportunities for career progression and health-related benefits.