German Speaking Customer (Remote in Portugal)

Phiture; Braga; Teletrabalho; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A growing technology company is seeking a dedicated German-Speaking Customer Advisor for a fully remote role within Portugal. You will provide exceptional support to customers in the automotive sector, ensuring high service quality. The ideal candidate will be fluent in German and possess strong communication skills. This position offers competitive compensation, performance incentives, and career growth opportunities in a collaborative environment.

Serviços

Competitive salary with performance-based incentives

Health and life insurance

Relocation support for international hires

Comprehensive onboarding and training

Qualificações

• Fluent German (C1+) — excellent written and spoken communication skills.
• Strong communication and interpersonal skills.
• Ability to work independently.
• Adaptability and willingness to learn in a dynamic environment.

Responsabilidades

• Providing outstanding support to German-speaking customers across various channels.
• Assisting customers with inquiries related to the project.
• Understanding customer needs and offering tailored solutions.
• Managing and resolving customer issues in a timely manner.
• Maintaining accurate records of customer interactions.

Conhecimentos

Fluent German (C1+)

Strong communication skills

Interpersonal skills

Positive attitude

Adaptability

Descrição da oferta de emprego

We are looking for a dedicated and proactive German-Speaking Customer Advisor to join an exciting automotive-related project.

This is a fully remote role (within Portugal only) designed for individuals who want the flexibility of working from home while contributing to a premium customer experience.

Prior experience in customer service or client-facing roles is an advantage but not mandatory — enthusiasm, excellent communication skills, and the ability to adapt quickly are what matter most.

This is an excellent opportunity to develop professionally while working with an innovative, high-profile project in the automotive industry.

Key Responsibilities

• Providing outstanding support to German-speaking customers across various communication channels (phone, email, chat).
• Assisting customers with inquiries related to the project, ensuring a high level of accuracy and service quality.
• Understanding customer needs and offering tailored solutions to enhance the user experience.
• Managing and resolving customer issues in a timely and professional manner.
• Collaborating with internal teams to improve processes and ensure customer satisfaction.
• Maintaining accurate and detailed records of customer interactions.
• Keeping updated with project developments, technical processes, and product knowledge.
• Upholding the highest level of professionalism in all customer communications.

Required Qualifications

• Fluent German (C1+) — excellent written and spoken communication skills.
• English is not required for this position.
• Strong communication and interpersonal skills.
• A positive attitude, reliability, and ability to work independently.
• Prior customer service experience is a plus but not mandatory.
• Ability to work remotely within Portugal.
• Adaptability and willingness to learn in a dynamic environment.

What We Offer

• Competitive salary with performance-based incentives.
• Clear career growth opportunities within an international environment.
• Health and life insurance to protect you and your loved ones.
• Relocation support for international hires — including flight tickets to Lisbon and accommodation.
• Comprehensive onboarding and training to ensure your success.
• A fully remote work model (within Portugal).
• Exposure to an exciting project in the automotive industry.
• A collaborative, diverse, and innovative work culture.

Relocation Support

• Flight tickets to Lisbon.
• Accommodation support upon arrival.
• Guidance and support for settling into your new work and living environment.

Who Should Apply

This role is ideal for a German-speaking individual who:

• Is passionate about providing exceptional customer service.
• Wants to work remotely within Portugal.
• Is motivated, adaptable, and eager to learn.
• Values career growth and working on innovative projects.

How To Apply

If you meet the requirements and are ready for a rewarding opportunity, please submit your CV and a short cover letter highlighting your language skills, any relevant experience, and why you would be a great fit for this role.