German Speaking Customer Care Advisor

Blu Selection; Lisboa; Presencial; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A leading customer experience company is looking for a Customer Care Advisor in Lisbon. Candidates should have native-level German and B2 English skills, along with a valid Portuguese work permit. The role involves supporting clients with outstanding service, answering customer queries, and ensuring satisfaction. The package includes a competitive salary, bonuses, and benefits, along with a multicultural work environment and opportunities for professional development.

Serviços

Market-aligned salary

Performance bonus

Meal vouchers

Transportation reimbursement

Private Health Insurance

Paid training

Accommodation support

Qualificações

• Native level of German and at least a B2 level of English.
• Attention to customer experience and effective communication skills.
• Team player and committed to work.
• Excitement about intercultural communication.
• Willing to relocate to Lisbon.
• Having a valid Portuguese work permit.

Responsabilidades

• Support client activities with outstanding service.
• Answer incoming customer queries.
• Identify issues and provide effective solutions.
• Ensure high levels of customer satisfaction.
• Record data in the CRM system.
• Provide ad-hoc support.
• Participate in team success.

Conhecimentos

Native German

B2 English

Customer experience value

Communication skills

Team player

Intercultural communication

Valid Portuguese work permit

Descrição da oferta de emprego

You want to be part of a multicultural team in a company which works alongside well-known brands?
You want to relocate to the beautiful capital of Portugal, Lisbon?
Then this could be the perfect opportunity for you to have your experience of a lifetime!

Your responsibilities and impact as a Customer Care Advisor will be:

• Supporting clients’ activities by offering world-class service to their customers while working on projects of top prestigious and worldwide brands by

• Answering incoming queries from customers

• Identifying issues and provide solutions

• Ensuring high level of customer satisfaction

• Recording data in the CRM system

• Providing ad-hoc support

• Being a team player and participate in the success of the team and project

Skills, qualifications and interests you need to succeed in this role:

• A native level of German and at least a B2 level of English

• Knowledge of the value and impact that a good customer experience can create Being an attentive listener, comfortable and skillful at communicating with people Having a drive for excellence and professionalism

• Being a real team player and committed to your work

• Excitement about intercultural communication and the expatriate lifestyle

• Living in or willing to relocate to Lisbon for an international career and life experience

• Having a valid Portuguese work permit (required).

What’s in it for you?

• Long-term opportunity

• Working hours in rotative shifts depending of the project

• A package in line with the market: 1100€ gross / month x 14 months + up to 100€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)

• If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 6months within the company + 12 months of accommodation in shared flat provided by the company (rental fee to pay)

• Opportunity to be part of a challenging and fast paced environment

• Possibility to collaborate with some of the biggest brands in the industry

• A multicultural and international environment

• Fully paid training, professional development and career evolution

Your future Company:

Started up by 2 French entrepreneurs in the year 2000, the Company has become an international Customer Experience Specialist, with a global presence and counting more than 50.000 employees.
In their international hub in Lisbon, they are taking care of the customer service experiences on behalf of some of the world’s most progressive brands.
Is this project not the best fit for you? Feel free to check our other opportunities for German speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities.