German Speaking Customer Advisor (Remote in Portugal)

Phiture; Braga; Teletrabalho; EUR 30 000 - 42 000; Tempo integral

Resumo da oferta

A leading technology service provider is seeking a German-Speaking Customer Support Specialist for a fully remote position based in Portugal. In this role, you will provide exceptional technical support to customers in the automotive sector. The ideal candidate will have strong German language skills, a passion for technology, and experience in customer service. Join us to become part of an innovative team and advance your career in the field of digital services.

Serviços

Generous relocation package

Attractive salary with bonuses

Comprehensive health and life insurance

Provided remote work tools

Access to ongoing training programs

Qualificações

• Native or near-native level (C1/C2 required) in spoken and written German.
• Good working knowledge of English (B2 required).
• Willingness to relocate to Portugal.
• Experience in customer service or technical support is beneficial.

Responsabilidades

• Act as a premium advisor for German-speaking clientele.
• Deliver superior customer service via various communication channels.
• Diagnose and resolve technical issues effectively.
• Accurately log interactions and elevate issues as necessary.

Conhecimentos

Customer service

German fluency

Technical aptitude

Troubleshooting

Working knowledge of English

Descrição da oferta de emprego

We’re looking for an enthusiastic and highly proficient German-Speaking Customer Support Specialist to join our team in Portugal. This is a secure, fully remote opportunity that focuses on supporting complex digital and mobility services for a major international client in the premium automotive sector. If you thrive in a fast-paced, 24/7 customer environment and are skilled at troubleshooting technology, we want you!

The Role: Your Impact and Responsibilities

As the first point of contact for our German-speaking clientele, you will act as a premium advisor and technical troubleshooter. Your primary focus will be ensuring customers can seamlessly utilize their high-tech vehicle connectivity features and associated digital platforms.

Key responsibilities include:

• Expert Digital Support: Deliver superior customer service via phone, email, and chat, assisting users with inquiries regarding cutting-edge in-vehicle infotainment systems, mobile applications, remote access features, and account management.
• Complex Troubleshooting: Diagnose and resolve technical issues related to digital product setup, software glitches, Wi‑Fi/Bluetooth connectivity, and navigation system failures. Translate technical jargon into clear, easy-to-follow instructions.
• Documentation and Escalation: Accurately log all customer interactions, feedback, and resolutions in the CRM system. Efficiently elevate unresolved issues to second-level technical or back-office teams while maintaining customer ownership.
• Adherence to Quality: Maintain the highest standards of professionalism and empathy, ensuring every interaction reflects the premium quality expected by the client.

Work Schedule & Flexibility: Rotating Shifts (Monday–Sunday)

This is a full-time (40 hours/week) position that requires scheduling flexibility to cover the high demand of a 24/7 service operation. You must be comfortable working a mandatory rotational shift pattern, which includes nights, weekends, and public holidays.

• Working Days: You will be scheduled to work five days per week, covering the full service window from Monday through Sunday.
• Rotating Shift Times: Shifts are typically 8 hours long and are rotated across the 24-hour cycle to ensure full 24/7 coverage.
• Rest Days: You will receive two consecutive days off per week, which will rotate and may not always fall on Saturday and Sunday.

Candidate Requirements

• German Fluency: Native or near-native level (C1/C2 required) in spoken and written German.
• English Proficiency: Good working knowledge (B2 required) for training, systems, and internal communication.
• Location: Must reside in, or be willing to relocate to, Portugal (EU citizenship or valid work authorization is required).
• Technical Aptitude: A passion for new technology and a proven ability to quickly learn and navigate complex digital systems.
• Experience: Previous experience in customer service, call centers, or technical support is beneficial, but we provide comprehensive training for motivated newcomers.

Compensation & Benefits

• Generous Relocation Package: For candidates moving internationally, we offer financial aid (e.g., flight reimbursement) and full administrative support to ensure a seamless move to Portugal.
• Attractive Salary: Competitive base salary paid 14 times a year, plus monthly performance bonuses and extra compensation for night and weekend shifts as per Portuguese law.
• Insurance: Comprehensive Health and Life Insurance coverage provided from the start of your contract.
• Equipment: All necessary remote work tools, including a laptop and headset, are provided.
• Professional Growth: Access to paid, ongoing training programs and clear pathways for advancement and specialization within the organization.

Ready to Drive Your Career Forward?

If you possess the German language skills and the dedication to provide premium service, don't wait! Apply now! Secure your fully remote role in Portugal and become a vital part of the future of automotive technology today!