German-Speaking Automotive Customer Service

Innopath Consulting Lda; Lisboa; Presencial; EUR 26 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work

14 months salary

Meal allowance

Work equipment provided

Rotational days off

International environment

Career development

Resumo da oferta

Innopath Consulting Lda in Portugal is seeking a German-speaking Automotive Customer Service Specialist to support customers using automotive digital services in a fully remote role.

You will handle German and English inquiries, explain digital features, and resolve issues while ensuring high customer satisfaction. This position offers remote work from anywhere in Portugal and a competitive 14-month salary package plus meal allowance.

Qualificações

• Native or fluent German required.
• Fluent English required.
• Must reside in Portugal.
• Strong communication and customer service skills.
• Interest in automotive technology.

Responsabilidades

• Provide professional customer support in German and English.
• Assist customers with inquiries related to automotive digital services.
• Explain digital features, services, and procedures clearly.
• Identify customer needs and provide accurate and effective solutions.
• Troubleshoot common technical and account-related issues.
• Guide customers through the available digital tools and processes.
• Resolve concerns while maintaining a positive and professional approach.
• Escalate complex cases to the appropriate teams when necessary.
• Maintain accurate records of customer interactions and resolutions.
• Meet established quality, productivity, and customer satisfaction standards.
• Contribute to a positive and collaborative remote working environment.

Conhecimentos

German (native/fluent)

English (fluent)

Customer service

Remote work

Descrição da oferta de emprego

Job Overview

Are you fluent in German and English, passionate about customer service, and interested in automotive technology? We are looking for a German-Speaking Automotive Customer Service Specialist to support customers using automotive digital services. This fully remote position allows you to provide excellent customer experiences from your home anywhere in Portugal.

What We Offer

• Fully remote work within Portugal.
• Competitive salary package paid over 14 months.
• Meal allowance.
• Company-provided work equipment.
• Two rotational days off per week.
• International and multicultural working environment.
• Opportunity to develop experience in customer service and automotive digital solutions.

Please note that relocation support is not provided, as candidates must already reside in Portugal.

Key Responsibilities

• Provide professional customer support in German and English.
• Assist customers with enquiries related to automotive digital services.
• Explain digital features, services, and relevant procedures clearly.
• Identify customer needs and provide accurate and effective solutions.
• Troubleshoot common technical and account-related issues.
• Guide customers through the available digital tools and processes.
• Resolve concerns while maintaining a positive and professional approach.
• Escalate complex cases to the appropriate teams when necessary.
• Maintain accurate records of customer interactions and resolutions.
• Meet established quality, productivity, and customer satisfaction standards.
• Contribute to a positive and collaborative remote working environment.

Requirements

• Native or fluent German, both written and spoken.
• Fluent English, both written and spoken.
• Must already reside in Portugal.
• Strong communication and customer service skills.
• Interest in automotive technology and digital services.
• Good problem-solving abilities and attention to detail.
• Professional, patient, and customer-focused approach.
• Comfortable working independently in a remote environment.
• Basic computer skills and the ability to learn new systems quickly.
• Availability to work rotating shifts within a 24/7 operation.

Working Conditions

• Fully remote position within Portugal.
• Monday-to-Sunday operation.
• Rotating shifts within a 24/7 schedule.
• Two rotational days off per week.
• Work equipment provided by the company.
• Equipment collection or delivery depends on the candidate's distance from the Braga office.
• No relocation support available.