German Speaker Web Product Implementation Specialist - Google Ads
About the job
Your Role: Embark on your next career chapter in tech as a Web Product Implementation Specialist for Google Ads (German)!
Join our dynamic team and contribute to a groundbreaking new service supporting EMEA-based clients. This unique opportunity focuses on high-profile, mission-critical programs.
We're seeking ambitious, innovative, and determined individuals to propel our business forward.
Do you thrive on making a difference and delivering exceptional value?
Are you ready to turn your aspirations into reality and embrace a world of exciting possibilities?
Then we want to hear from you!
Responsibilities
- Effectively communicate with advertisers, internal sales, and service teams through various channels, including phone, email, chat, and video conferencing.
- Successfully implement and verify the integration of web-based products with our clients.
- Provide exceptional guidance, support, and training to clients on utilizing these products effectively.
- Build strong and transparent relationships with both customers and colleagues, demonstrating enthusiasm and a commitment to success.
- Deliver outstanding customer service that consistently exceeds client expectations and surpasses all quality benchmarks.
Requirements
- Fluency in German: Excellent written and verbal communication skills.
- English Proficiency: Strong written and verbal communication skills (minimum B2 level).
- Technical Expertise:
- Web Development Fundamentals: Basic knowledge of HTML5 and CSS/CSS3.
- CMS Platforms: Familiarity with CMS platforms at the user interface level (e.g., WordPress, Shopify, Wix, Joomla).
- Technical Adaptability: Ability to quickly learn and adapt to new customer service software applications and implement client solutions that may not always follow standardized processes.
- Industry Experience: Experience working in a B2B environment, online advertising, or with ad products is preferred.
- Core Competencies: Strong communication, customer service, relationship management, troubleshooting, and support skills.
- Competitive Compensation: Enjoy a competitive salary and benefits package.
- Career Growth: Embrace a stable work environment with opportunities for career advancement.
- Continuous Learning: Invest in your professional development through ongoing training programs.
- Inclusive Culture: Thrive in a respectful and inclusive work environment that values diversity.
- Work-Life Balance: Flexibility, a healthy work-life balance with flexible work arrangements.
- Modern Workplace: A modern and centrally located office with convenient amenities, including a cafeteria and excellent public transportation access.
- Health & Wellness: Comprehensive health insurance coverage starting from day one.
- Employee Appreciation: Participate in engaging company events and activities.
- On-site Amenities: Complimentary healthy meals, including salads, fruits, soups, and bread.