German & Portuguese Customer Advisor for Airline Company - Lisbon, Portugal

Sitel; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

A leading customer support company in Lisbon is seeking a Customer Service Specialist fluent in German and Portuguese. You will assist a prestigious airline and work in a multicultural environment. The role offers a comprehensive relocation package, growth opportunities, and a supportive work culture. Aimed at candidates holding EU citizenship or valid work permits for Portugal, this position promises a rewarding career in customer care.

Serviços

Relocation package

Competitive wages

Paid professional training

Employee discounts

Private healthcare & dental insurance

Growth opportunities

Life-long skills and experience

Excellent work culture

Qualificações

• Must hold EU citizenship or valid work permit for Portugal.
• Ability to adapt to a challenging software system.
• Desire to learn and advance, be a curious investigator.

Responsabilidades

• Provide assistance to an international flying company.
• Be part of a team offering support through written and phone communication.
• Meet and exceed service quality goals and productivity targets.

Conhecimentos

German (C2)

Portuguese (C1)

Problem solving

Communication skills

Attention to detail

Descrição da oferta de emprego

Overview

Come and work with us.

Do you want to work with one of the world’s leading airlines?
Are you German native or fluent with strong Portuguese communication skills?
Looking to make your career in a multicultural environment in the sunny and happy Lisbon?
So we have the perfect opportunity for you!

Your future project: join ourGerman + Portuguese Customer Supportteam

Our client is an International flying company where flying means a true pleasure.

As a customer service specialist in this project, your daily responsibilities will include:

• Provide assistance to an international flying company that supports airlines all over the world
• Being part of a team specialized in offering support through written and phone communication
• Adapt easily to different scenarios and constant updates like aviation demands nowadays
• Meet and exceed our service quality goals, compliance regulations and productivity targets
• Create amazing experience that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

To succeed in the role, you will need to have:

• Native or proficient level of German(C2)
• Advanced level of Portuguese(at least C1) both verbal and written
• Ability to adapt to a challenging software system.
• Good communications skills and argumentation, create empathy from the first moment, being able to turn a negative situation into a positive situation
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to sunny Lisbon, Portugal

Benefits.

• Relocation package
• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Go further with Foundever

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!