German & Portuguese Customer Advisor for Airline Company - Lisbon, Portugal

Phiture; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

An international airline support company is looking for a customer service specialist fluent in German and Portuguese to join their team in Lisbon. The ideal candidate will provide assistance to clients and adapt to challenging scenarios. Benefits include a relocation package, competitive wages, and professional training.

Serviços

Relocation package

Competitive wages

Paid professional training

Employee discounts

Private healthcare & dental insurance

Growth opportunities

Wellness program

Job stability

Qualificações

• Must hold EU citizenship or valid work permit for Portugal.
• Ability to adapt to a challenging software system.
• Desire to learn and advance, be a curious investigator.

Responsabilidades

• Provide assistance to an international flying company.
• Support through written and phone communication.
• Meet and exceed service quality goals.

Conhecimentos

Native or proficient level of German (C2)

Advanced level of Portuguese (C1)

Good communication skills

Analytical and problem solving skills

Adaptability to challenges

Descrição da oferta de emprego

Overview

Come and work with us. Do you want to work with one of the world’s leading airlines? Are you German native or fluent with strong Portuguese communication skills? Looking to make your career in a multicultural environment in the sunny and happy Lisbon? So we have the perfect opportunity for you!

Your future project: join our German + Portuguese Customer Support team

Our client is an International flying company where flying means a true pleasure.

Responsibilities

• As a customer service specialist in this project, your daily responsibilities will include:
• Provide assistance to an international flying company that supports airlines all over the world
• Being part of a team specialized in offering support through written and phone communication
• Adapt easily to different scenarios and constant updates like aviation demands nowadays
• Meet and exceed our service quality goals, compliance regulations and productivity targets
• Create amazing experience that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

Qualifications

• Native or proficient level of German (C2)
• Advanced level of Portuguese (at least C1) both verbal and written
• Ability to adapt to a challenging software system
• Good communications skills and argumentation, create empathy from the first moment, being able to turn a negative situation into a positive situation
• Analytical and problem solving skills with strong attention to detail
• Desire to learn and advance, be a curious investigator and problem solver
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to sunny Lisbon, Portugal

Benefits

• Relocation package
• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Go further with Foundever. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today!