German Legal Operation Analyst

CBTalents; Oeiras; Presencial; EUR 15 000 - 18 000; Tempo integral

Resumo da oferta

A leading recruitment agency is looking for a Legal Operation Analyst to focus on content moderation for a streaming service platform. This role involves reviewing written content to identify issues like fraud or copyright infringement and ensuring compliance with client policies. Candidates should have some understanding of performance metrics such as SLA and FCR. The position offers a competitive salary and includes benefits like health insurance and relocation support.

Serviços

Health Insurance

Life Insurance

Family Plan

Relocation bonus

Qualificações

• No previous experience required; maximum up to 12 months experience within content moderation preferred.
• Good understanding of KPIs and metrics (FCR, SLA, CSAT).

Responsabilidades

• Moderate written content to identify and mitigate potential fraud or copyright infringement.
• Review and process legal requests promptly and accurately.
• Understand and adhere to key performance indicators (KPIs) such as First Call Resolution (FCR), Service Level Agreement (SLA) compliance, and Customer Satisfaction (CSAT).
• Maintain up-to-date knowledge of client policies and guidelines.
• Ensure all tasks are completed within agreed turnaround times and meet quality standards.

Conhecimentos

Content moderation experience

Understanding of KPIs (FCR, SLA, CSAT)

Descrição da oferta de emprego

Overview

Role: Legal Operation Analyst
Project: Streaming Service Platform
Schedule: Monday to Friday, 9:00 AM - 6:00 PM
Location: On-site, Oeiras

Job Summary

This role focuses on content moderation and involves reviewing written content on social media platforms to identify and address issues like fraud or copyright infringement. You'll handle legal requests accurately and ensure compliance with client policies, guidelines, and performance metrics such as SLA, FCR, and CSAT. The position requires attention to detail to meet quality standards and deadlines, but it does not involve typing or watching videos. Instead, the primary responsibility is flagging and assessing social media profiles and related content.

Responsibilities

• Moderate written content to identify and mitigate potential fraud or copyright infringement.
• Review and process legal requests promptly and accurately.
• Understand and adhere to key performance indicators (KPIs) such as First Call Resolution (FCR), Service Level Agreement (SLA) compliance, and Customer Satisfaction (CSAT).
• Maintain up-to-date knowledge of client policies and guidelines.
• Ensure all tasks are completed within agreed turnaround times and meet quality standards.

Mandatory Skills

• No previous experience required; maximum up to 12 months experience within content moderation preferred.
• Good understanding of KPIs and metrics (FCR, SLA, CSAT).

Recruitment Steps

1. Initial Screening
2. Operations Round Interview and Written Language Assessment
3. HR Interview

Conditions & Benefits

• Annual Base Salary: 15,260, including meal and transportation allowances
• Yearly Target Bonus: 5% of yearly gross base salary
• Language Premium Bonus: 3240/year
• Health Insurance, Life Insurance, and Family Plan (for spouse/legal partner and children)
• Type of Contract: 2-month training agreement + 1-year fixed-term contract with 30 days probation
• Relocation Support (for candidates moving from outside Continental Portugal):
• Bureaucratic support to obtain NIF and NISS
• Assistance in finding suitable housing
• Relocation bonus: 2,000 euros gross (paid with first payroll cycle)
• Additional 1,000 euros gross relocation bonus (if relocating from outside the Lisbon metropolitan area to Lisbon)