German CX Specialist: Streaming Support in Lisbon (Onsite)

Cognizant; Lisboa; Presencial; EUR 10 000 - 20 000; Tempo integral

Resumo da oferta

A leading IT services provider is seeking a Customer Support Representative in Lisbon to assist clients with a streaming video platform. The ideal candidate will be a native German speaker with excellent English skills and must demonstrate strong multitasking and organizational abilities. This role provides a competitive salary, ongoing training, and various benefits including private health insurance and a referral bonus.

Serviços

Private Health insurance

Relocation allowance

Discount membership for gyms

Referral program

Corporate discounts

Free fruit, coffee, and tea

Qualificações

• Experience in customer support for back-office roles.
• Ability to handle dual chats and emails effectively.
• Strong understanding of client policies and guidelines.

Responsabilidades

• Provide customer support for monetization purposes.
• Stay updated with client policies.
• Manage accounts and settings.

Conhecimentos

Native German speaking level

Excellent command of English

Multi-tasking ability

High stress resistance

Good communication skills

Proactive attitude

Strong organizational skills

Quick learner

Strong attention to detail

Good research skills

Descrição da oferta de emprego

A leading IT services provider is seeking a Customer Support Representative in Lisbon to assist clients with a streaming video platform. The ideal candidate will be a native German speaker with excellent English skills and must demonstrate strong multitasking and organizational abilities. This role provides a competitive salary, ongoing training, and various benefits including private health insurance and a referral bonus.