German CX Specialist: Streaming Support in Lisbon (Onsite)

Phiture; Lisboa; Presencial; EUR 10 000 - 20 000; Tempo integral

Resumo da oferta

A leading global IT services provider is seeking a Customer Support Specialist for a streaming video platform in Lisbon. The ideal candidate will be a native German speaker with excellent English skills and a strong ability to multi-task in a fast-paced environment. Responsibilities include managing customer inquiries via dual chat and email, ensuring customer satisfaction. The role offers competitive salary, training, and various benefits including health insurance and corporate discounts.

Serviços

Private Health insurance

Discount membership for gyms

Referral Program

Corporate discounts

Free fruit, coffee, tea, and water

Qualificações

• Experience in customer support, particularly in a fast-paced environment.
• Ability to deal with dual chats effectively.
• Adaptable to changing processes and concepts.

Responsabilidades

• Provide customer support for monetization purposes.
• Stay updated with client’s policies and guidelines.
• Manage customer accounts and settings.

Conhecimentos

Native German speaking level

Excellent command of English

Multi-tasking ability

High stress resistance

Good communication skills

Proactive attitude

Strong organizational skills

Quick learner

Attention to detail

Good research skills

Descrição da oferta de emprego

A leading global IT services provider is seeking a Customer Support Specialist for a streaming video platform in Lisbon. The ideal candidate will be a native German speaker with excellent English skills and a strong ability to multi-task in a fast-paced environment. Responsibilities include managing customer inquiries via dual chat and email, ensuring customer satisfaction. The role offers competitive salary, training, and various benefits including health insurance and corporate discounts.