German Customer Support Representative

Cross Border Talents; Lisboa; Presencial; EUR 30 000 - 45 000; Tempo integral

Resumo da oferta

A leading customer support provider in Lisboa is seeking a German Customer Support Representative. The role involves providing top-quality service to German-speaking customers through various communication channels. Ideal candidates should be fluent in German, have strong problem-solving skills, and be capable of multitasking in a dynamic environment. This position offers a competitive salary and opportunities for career development.

Serviços

Competitive salary

Performance-based bonuses

Career development programs

Health & wellness benefits

Qualificações

• Fluency in German and proficient English required.
• Previous experience in customer support is preferred.
• Ability to multitask and work in a fast-paced environment.

Responsabilidades

• Respond promptly to customer inquiries in German.
• Resolve product or service issues effectively.
• Document interactions in the support system accurately.

Conhecimentos

Fluency in German (C1-C2 level)

Proficient English (B2 or above)

Excellent communication skills

Problem-solving skills

Empathy and patience

Strong computer skills

Ferramentas

Zendesk

Salesforce

HubSpot

Descrição da oferta de emprego

Job Overview

We are looking for a highly motivated and customer-focused German Customer Support Representative to join our team. In this role, you will provide top-quality service to our German-speaking customers, ensuring their inquiries are resolved efficiently and professionally via email, phone, and live chat.

Key Responsibilities

• Respond promptly and effectively to customer inquiries in German via phone, email, and chat.
• Resolve product or service problems by clarifying issues, determining the cause, and finding the best solution.
• Maintain deep knowledge of the company's products, services, and policies.
• Document all interactions in the customer support system accurately.
• Escalate unresolved issues to the appropriate internal teams when necessary.
• Collaborate with other departments (Sales, Logistics, IT) to improve customer experience.
• Meet or exceed individual and team KPIs (response time, resolution rate, customer satisfaction).

Requirements

• Fluency in German (C1-C2 level) and proficient English (B2 or above).
• Previous experience in customer support or a similar role is preferred.
• Excellent communication and problem‑solving skills.
• Empathy, patience, and a customer‑first attitude.
• Strong computer skills, including familiarity with CRM tools and ticketing systems.
• Ability to multitask and work in a fast‑paced environment.

Preferred Qualifications

• Experience with Zendesk, Salesforce, HubSpot, or other CRM systems.
• Knowledge of industry‑specific tools or software, e.g., Shopify, SAP.
• Additional languages are a plus.

What We Offer

• Competitive salary and performance‑based bonuses
• Career development and training programs
• A supportive, international team culture
• Health & wellness benefits