German Customer Support in Portugal

Cross Border Talents; Porto; Teletrabalho; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

An international support solutions company based in Porto is seeking a Customer Support professional to assist clients via phone, email, and live chat. The ideal candidate is fluent in German, possesses strong communication skills, and has 0-1 year of experience in customer support. This role offers competitive compensation, performance bonuses, and the flexibility of remote work.

Serviços

Competitive salary

Performance bonus

Meal allowance

Transportation support

Health & Life insurance

Relocation package

Qualificações

• 0-1 year of experience in customer support.
• EU Citizenship or Portuguese Residency Card.

Responsabilidades

• Communicate with customers in a friendly manner across phone, email, and chat.
• Manage inquiries including product information and troubleshooting.
• Maintain accurate records of customer interactions.
• Escalate complex issues per company procedures.
• Meet quality and response time targets.

Conhecimentos

Fluent in German (C2 level)

Strong leadership skills

Analytical skills

Communication skills

Eagerness to learn

Descrição da oferta de emprego

Launch Your Career in Customer Support!

Step into a collaborative and supportive environment where empathy, professionalism, and teamwork define every customer interaction. If you’re detail-oriented, proactive, and passionate about helping people, this is the perfect opportunity to grow your career.

Role Overview:

As a Customer Support, you’ll be the first point of contact for clients, assisting them via phone, email, and live chat. Your mission is to provide clear solutions, resolve issues efficiently, and ensure a smooth and positive experience for every customer.

Key Responsibilities:

• Communicate with customers in a friendly and professional manner across multiple channels (phone, email, and chat).
• Manage a variety of inquiries — from product or service information to troubleshooting and account assistance.
• Offer clear guidance, address concerns, and ensure customers feel supported throughout their journey.
• Maintain accurate records of interactions and keep documentation up to date.
• Escalate complex or sensitive issues in accordance with company procedures.
• Work closely with internal teams to deliver quick and effective solutions.
• Consistently meet quality and response time targets.
• Stay informed on product knowledge, company policies, and best practices to provide exceptional service.

Requirements:

• Fluent in German (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Health & Life Insurance: Comprehensive protection for your well-being
• Relocation Package: Assistance to make your move smooth and stress‑free
• Remote Work: Enjoy the flexibility of working from home

Ready to take the next step? Apply today and be part of a team that values innovation and excellence!