German Customer Support in Portugal

Cross Border Talents; Coimbra; Híbrido; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

A leading customer service company in Coimbra is seeking a Customer Support agent to be the first point of contact for clients. The role involves assisting customers via phone, email, and chat while ensuring a positive experience. Candidates should be fluent in German and possess strong communication skills. Competitive salary and perks offered including a performance bonus and health insurance. Join us and take the next step in your career!

Serviços

Attractive Salary

Performance Bonus

Meal Allowance

Transportation Support

Health & Life Insurance

Relocation Package

Remote Work

Qualificações

• 0-1 year of experience in customer support.
• EU Citizenship or Portuguese Residency Card.
• Eagerness to learn and grow.

Responsabilidades

• Communicate with customers in a friendly manner via multiple channels.
• Manage product inquiries and troubleshooting requests.
• Maintain accurate records of customer interactions.
• Work closely with internal teams for effective solutions.

Conhecimentos

Fluent in German (C2 level)

Strong leadership

Analytical skills

Communication skills

Descrição da oferta de emprego

Launch Your Career in Customer Support!

Step into a collaborative and supportive environment where empathy, professionalism, and teamwork define every customer interaction. If you’re detail-oriented, proactive, and passionate about helping people, this is the perfect opportunity to grow your career.

Role Overview:

As a Customer Support, you’ll be the first point of contact for clients, assisting them via phone, email, and live chat. Your mission is to provide clear solutions, resolve issues efficiently, and ensure a smooth and positive experience for every customer.

Key Responsibilities:

• Communicate with customers in a friendly and professional manner across multiple channels (phone, email, and chat).
• Manage a variety of inquiries — from product or service information to troubleshooting and account assistance.
• Offer clear guidance, address concerns, and ensure customers feel supported throughout their journey.
• Maintain accurate records of interactions and keep documentation up to date.
• Escalate complex or sensitive issues in accordance with company procedures.
• Work closely with internal teams to deliver quick and effective solutions.
• Consistently meet quality and response time targets.
• Stay informed on product knowledge, company policies, and best practices to provide exceptional service.

Requirements:

• Fluent in German (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Health & Life Insurance: Comprehensive protection for your well-being
• Relocation Package: Assistance to make your move smooth and stress‑free
• Remote Work: Enjoy the flexibility of working from home

Ready to take the next step? Apply today and be part of a team that values innovation and excellence!