German Customer Support in Portugal

Cross Border Talents; Braga; Teletrabalho; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

A customer support company in Braga is seeking a dedicated Customer Support professional. You will serve as the first point of contact for clients, delivering prompt solutions via various communication channels. The ideal candidate is fluent in German, has a keen mindset for problem-solving, and is eager to grow in a dynamic environment. This role offers a competitive salary, performance bonus, and remote work flexibility.

Serviços

Competitive Salary

Performance Bonus

Meal Allowance

Transportation Support

Health & Life Insurance

Relocation Package

Remote Work Flexibility

Qualificações

• Fluent in German (C2 level).
• EU citizenship or a valid Portuguese residency card.
• 0-1 year in customer support or a related role.

Responsabilidades

• Communicate with clients professionally across multiple channels.
• Handle inquiries ranging from product details to troubleshooting.
• Provide clear information and ensure customers feel valued.
• Keep precise records of customer interactions.
• Identify and elevate complex cases according to procedures.
• Partner with internal teams for effective solutions.
• Meet service quality standards consistently.
• Stay current with product updates and policies.

Conhecimentos

Strong communication

Analytical skills

Problem-solving abilities

Descrição da oferta de emprego

Kickstart Your Career in Customer Support!

Join a dynamic and supportive team where empathy, collaboration, and professionalism shape every interaction. If you’re proactive, detail-oriented, and genuinely enjoy helping others, this is your chance to build a meaningful career in customer support.

Role Overview:

As aCustomer Support, you’ll be the first point of contact for clients, providing assistance via phone, email, and live chat. Your goal is to deliver prompt, accurate solutions and ensure every customer enjoys a seamless and positive experience.

Key Responsibilities:

• Customer Interaction:Communicate with clients professionally and courteously across multiple channels (phone, email, and chat).
• Issue Resolution:Handle inquiries ranging from product and service details to troubleshooting and account-related support.
• Customer Guidance:Provide clear information, address concerns, and ensure customers feel valued and supported.
• Documentation:Keep precise and up-to-date records of customer interactions and case resolutions.
• Escalation Management:Identify and elevate complex or sensitive cases following company procedures.
• Collaboration:Partner with internal teams to deliver effective, timely solutions.
• Performance Excellence:Consistently meet service quality standards and response time targets.
• Continuous Learning:Stay current with product updates, company policies, and best practices to provide top-tier support.

Requirements:

• Language Proficiency:Fluent inGerman (C2 level).
• Eligibility:EU citizenshipor a validPortuguese residency card.
• Experience:0–1 year in customer support or a related role.
• Skills:Strong communication, analytical, and problem-solving abilities.
• Mindset:Eager to learn, adaptable, and motivated to grow within a fast-paced environment.

Why Join Us?

• Competitive Salary:Compensation that reflects your skills and potential.
• Performance Bonus:Recognition for outstanding results.
• Meal Allowance:Daily support for your meals.
• Transportation Support:Assistance with commuting costs.
• Health & Life Insurance:Comprehensive coverage for your peace of mind.
• Relocation Package:Smooth transition support if you’re moving to Portugal.
• Remote Work Flexibility:Enjoy the comfort and convenience of working from home.

Ready to elevate your career?
Apply today and become part of a forward-thinking team that values growth, innovation, and excellence in service!