German Customer Support in Porto (Welcome Bonus 3000 Euros - No Phone Calls)

Cross Border Talents; Vila do Conde; Presencial; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

A leading recruitment agency in Portugal is seeking an E-Commerce Customer Support professional to empower customers around the globe. You will guide users, troubleshoot issues, and ensure positive customer experiences exclusively through chat and email. This role requires proficiency in German and English, along with strong communication skills and a commitment to customer satisfaction. The job comes with competitive salary, language bonuses, and a collaborative team environment.

Serviços

Competitive Salary

Language Bonus

Meal Allowance

Health & Life Insurance

Collaborative Team

Relocation Assistance

Qualificações

• At least one year of experience in Customer Support or a related role.
• Desire to learn and advance in the field.
• EU citizenship or Portuguese residency card.

Responsabilidades

• Respond to customer inquiries via chat and email with professionalism.
• Follow standard operating procedures (SOPs) to resolve issues.
• Maintain a customer-first approach, offering clear solutions.

Conhecimentos

Proficiency in German (C1 level)

Proficiency in English (B2 level)

Strong analytical, leadership, and communication abilities

Descrição da oferta de emprego

Launch Your Career in E-Commerce Support – Empower Customers Around the Globe!

Join a dynamic and collaborative team where your problem-solving skills and digital expertise make a real impact. If you’re a strong communicator who enjoys helping others and working with modern online tools, this opportunity is for you. Plus, you’ll support users exclusively through chat and email — no phone calls required.

Role Overview

As a E-Commerce Customer Support, you’ll play a vital role in ensuring smooth and positive customer experiences. Through clear and efficient written communication, you’ll guide users, troubleshoot issues, and help maintain a reliable and user-friendly platform. This position is ideal for individuals who appreciate structured workflows, care about customer satisfaction, and are eager to grow in a tech-driven environment.

Key Responsibilities

• Respond to customer inquiries via chat and email with professionalism, accuracy, and empathy.
• Follow standard operating procedures (SOPs) to resolve issues or elevate when needed.
• Consistently meet service targets, including quality standards and SLAs.
• Stay updated on product features, platform changes, and best practices through regular training.
• Maintain a customer‑first approach, offering clear and effective solutions.
• Share insights and feedback to help improve workflows and enhance the overall customer experience.

Requirements

• Proficiency in German (C1 level)
• Proficiency in English (B2 level)
• EU citizenship or Portuguese residency card
• At least one year of experience in Customer Support or a related role
• Strong analytical, leadership, and communication abilities
• Desire to learn and advance in the field

Why join us

• Competitive Salary: Your expertise and dedication are rewarded
• Language Bonus: Additional rewards for your language proficiency
• Meal Allowance: Daily support during your work hours
• Health & Life Insurance: Comprehensive benefits for your well‑being
• Collaborative Team: Be part of a communicative and supportive work environment
• Relocation Assistance: Smooth transition support for your move
• Onsite Work Environment: Be part of a supportive and communicative team

Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career!